Help Desk Analyst I

nLogic is seeking a Help Desk Analyst I to join our team supporting the Department of Defense (DoD) High Performance Computing (HPC) Modernization Program (DoD HPCMP) and U.S. Air Force Research Laboratory (AFRL) DoD Supercomputing Resource Center (DSRC) located at Wright-Patterson AFB, OH. The successful candidate will serve as a Tier 1 Help Desk technician for HPC engineering and operations.

Responsibilities will include providing timely and accurate response to HPC user questions and trouble tickets using the HPC Help Desk ticketing system. The successful candidate will field user inquiries via phone, email, and directly in the HPC Help Desk ticketing system while supporting the 24/7 User Support team., * Work Hours: Willingness to work primarily first shift (0700 - 1500 EST) with flexibility to support weekends, holidays, and alternate schedules as required to meet mission needs.

• Typically, a High School Diploma and 4 years of work experience or equivalent experience

Preferred Skills and Education

• Experience in various HPC systems, various HPC technologies:
• Cray/Cray EX, IBM, SGI, Penguin, or custom architectures
• Linux variants OS
• InfiniBand (IB), Intel Omni-Path interconnects
• Portable Branch Systems (PBS), Simple Linux Utility for Resource Management (SLURM), or IBM Platform Load Sharing Facility (LSF) schedulers
• Intel Xeon, AMD EPYC, or ARM CPUs, * U.S. Citizenship is required
• Must currently possess and maintain a Secret security clearance
• This role is performed on-site in Dayton, OH

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Employee stock ownership plan, nLogic offers a comprehensive benefits package including medical, dental, and vision insurance; paid time off; 401(k) retirement plan; Employee Stock Ownership Plan (ESOP); and professional development support.

At nLogic, we support mission-focused defense and space efforts that have real-world impact. Our teams work collaboratively alongside government and industry partners to deliver high-quality, mission-focused solutions.

As a 100% employee-owned company (ESOP), our employees directly share in the success of the organization, creating a culture of accountability, ownership, and long-term investment in our work.

We offer a stable environment with opportunities to develop new skills, take on meaningful responsibilities, and contribute to efforts that support national security and advanced technologies.