IT Office Administrator - Technology Solutions

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments This position reports to the Director of Technology Solutions and is responsible for overseeing the administrative operations of the department. Duties include coordinating meetings and appointments, handling correspondence, managing escalations, handling sensitive information, managing office budgets, preparing reports, acting as a liaison between the executive and other team members, supervising other administrative staff, and ensuring the overall efficiency and smooth running of the department.

Examples of Work

• Coordinates and manages CIO’s schedule, including appointments, meetings, and any travel arrangements.
• Arranges and organizes meetings, conferences, and events (in-person and/or remote), prepare necessary materials (paper and/or electronically) and confirm smooth logistics.
• Assists in managing special projects, conducting necessary research, and coordinating efforts internally and across various city departments.
• Acts as a primary point of contact, screening and managing emails, calls, walk-ins, and correspondence on behalf of the CIO.
• Handles confidential information with discretion, maintain organized files (paper and/or electronically), and prepare reports as needed.
• Oversees office operations, order office supplies, and maintain a well-organized and functional workspace.
• Assists in drafting, formatting, and editing job specifications, presentations, and reports as needed.
• Ensures all policies and procedures are maintained in a central location and updated at least annually.
• Serves as a liaison between the CIO and other IT team members, ensuring effective and practical communication within the organization.
• Provides advice, guidance, and recommendations to senior management on employee-related matters, including corrective actions and problem resolution, to support effective and compliant personnel operations.
• Supports a cooperative team environment by sharing information, assisting colleagues, and contributing to group tasks.
• Serves as the primary escalation point for the department, ensuring timely resolution of issues and inquiries.
• Tracks and manages all IT travel expense reports, ensuring accuracy and compliance with City policies.

• Communications. Exceptional organizational and communication skills are crucial for success in this role.
• Problem Solving. Address issues and challenges proactively, providing solutions or escalating situations to the appropriate individual.
• Networking. Build and maintain relationships with internal and external stakeholders, representing the CIO professionally.
• Tech Proficiency. Utilize various software and tools for efficient task management, communication, and information storage.
• Adaptability. Task Prioritization: Prioritize tasks, deadlines, and projects to ensure the CIO’s time is optimized efficiently.
• Flexibility. Demonstrate plasticity to handle unforeseen challenges and adjust priorities when needed., * Six (6) years of education and/or professional experience in administrative work or related field.
• Experience working in an Information Technology setting is preferred.
• Bachelor’s degree from an accredited institution in Business Administration or related degree is preferred.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply atwww.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based.

Pulled from the full job description

• Loan forgiveness
• 457(b)
• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending account
• Gym membership