Security Officer - Operations Center (GSOC) Shift...

Allied Universal® is hiring a Global Security Operations Center (GSOC) Shift Lead. The Global Security Operations Center (GSOC) Operator supports the Global Security Management and other business function leaders for a high-profile customer. This role executes the various core functions of the GSOC to include, but not limited to, incident recognition/escalation, emergency response, product security, and physical security. The Global Security Operations Center (GSOC) Operator acts as a partner working closely with teams across the security organization and the wider business to understand information requirements, deliver timely analysis, and present key insights to internal stakeholders., + Oversee day to day operations within the GSOC, ensuring all procedures and protocols are followed

• Manage and coordinate the activities of the GSOC team during the shift, including monitoring security systems, handling incidents, and responding to emergencies

• Update the GSOC Operator schedule; ensure coverage for all openings and callout; notify the Account Manager if there are any open posts that cannot be covered

• Ensure all GSOC activities comply with local, national, and international laws and client regulations

• Conduct regular audits and assessments to identify area of improvement

• Ensure all training requirements are met for all operators; complete training checklists for new hires and when retraining operators

• Assist in the development, implementation, and enforcement of Standard Operating Procedures (SOPs) for the GSOC to ensure consistent and effective operations; review and notify managers when changes need to be made to reflect new threats and organizational requirements

• Oversee the daily monitoring of security systems and intelligence sources feeds; ensure all monitoring and analysis activities are conducted in compliance with client policies and regulations

• Complete metrics for all Operators to ensure they are meeting standards set by the client

• Troubleshoot issues with the security applications and work with the system team to resolve issues

• Act as the primary point of contact for incident response, ensuring timely and effective resolution of security incidents

• Coordinate with internal and external stakeholders including emergency services as necessary

• Ensure all incidents are properly documented, analyzed and reported

• High school diploma or equivalent

• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

• Minimum of two (2) years of technical writing experience

• Minimum of two (2) years of verifiable security experience

• Minimum of two (2) years of verifiable Global Security Operation Center experience

• Minimum of two (2) years of experience using CCURE and other surveillance tools (e.g., Genetic)

• Must possess one or more of the following:

• Service in the active-duty military, military reserves, or National Guard

• Service in auxiliary police or police cadets

• Bachelor’s Degree or higher in Emergency Management, Communications, Information Technology, Political Sciences, Criminal Justice, or related field of study

• Technical writing skills

• Teamwork, coaching, mentoring skills

• Proficient Microsoft Office skills (i.e., Excel, Word)

• Solid computer knowledge and skills, experience working with complex platforms

• Ability to operate radio or telephone equipment and/or console monitors

• Ability to communicate at an executive level, both written and orally, through superior communication skills

• Ability to make decisions, multi-task, and operate within high demand situations, often under time constraints

• Possess working knowledge of current global events and global geography/cultures

• Ability to analyze and think critically, sometimes under ambiguous circumstances

• Ability to follow written policy and procedures

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Military and/or law enforcement experience

• College degree in Communications, Criminal Justice, or related field of study

• Medical, dental, vision, basic life, AD&D, and disability insurance

• Enrollment in our company’s 401(k)plan, subject to eligibility requirements

• Eight paid holidays annually, five sick days, and four personal days

• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.