IT Support With AV

We are seeking a dynamic and proactive IT Support Specialist with expertise in Audio-Visual (AV) systems to join our technology team. In this role, you will deliver comprehensive technical support for a wide range of IT infrastructure, hardware, software, and AV equipment. Your energetic approach will ensure seamless operation of conference rooms, presentation systems, video conferencing tools, and networked devices. You will be the go-to resource for troubleshooting technical issues, maintaining system performance, and enhancing user experience across our organization. This position offers an exciting opportunity to combine your passion for technology with exceptional customer service to support our vibrant work environment., * Provide first-line help desk support for all IT-related issues, including hardware, software, network connectivity, and AV systems.

• Troubleshoot and resolve equipment problems related to computers, printers, mobile devices, and AV equipment such as projectors, microphones, and video conferencing units.
• Manage and maintain AV setups for meetings, conferences, and events ensuring all systems function correctly before use.
• Support the installation, configuration, and upgrades of operating systems including Windows (Windows 10/11), macOS, Linux distributions, and associated software.
• Assist with network troubleshooting involving LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and routers to ensure reliable connectivity.
• Manage user accounts and permissions through Active Directory and assist with computer management tasks such as software deployment and hardware inventory updates.
• Document technical issues using help desk systems and track resolution progress efficiently while providing clear communication to users throughout the process.

• Strong knowledge of Microsoft Office suite applications and their integration with other enterprise tools.
• Proven experience in technical support roles with excellent problem-solving skills in hardware and software troubleshooting.
• Familiarity with help desk ticket management systems to prioritize and resolve user requests effectively.
• Deep understanding of computer networking concepts including LAN/WAN architecture, TCP/IP protocols, DNS configuration, VPN setup, firewalls, and network security best practices.
• Expertise in supporting Windows environments (Windows 10/11), Windows Server platforms (e.g., Microsoft Windows Server), macOS devices, Linux systems, and mobile operating systems.
• Ability to troubleshoot computer hardware issues related to desktops, laptops, peripherals, and AV equipment such as projectors or sound systems.
• Experience managing Active Directory accounts along with knowledge of computer management tools for user account control.
• Excellent communication skills to explain technical concepts clearly to non-technical users while delivering outstanding customer service.
• Analysis skills necessary for diagnosing complex technical issues quickly and accurately while providing effective solutions.

Join us in a role where your technical expertise fuels productivity! Be part of a forward-thinking team dedicated to delivering exceptional IT support that keeps our organization running smoothly while enhancing the user experience through innovative AV solutions.

Pay: $30.00 - $32.00 per hour