Full-Stack Software Engineer

We are seeking an experienced Full-Stack Java Engineer to support and enhance a mission-critical customer service platform used by phone banking teams for customer and account maintenance. This high-volume application supports approximately 80% of call center interactions, making reliability, performance, and customer experience essential.

As a member of the Customer Information View (CIV) team, you will work in an Agile environment to deliver new capabilities, improve existing functionality, and maintain enterprise-scale applications that directly impact customers and frontline banking operations. What You’ll Do

• Design, develop, maintain, and enhance full-stack Java applications.
• Build and support web applications using Java, Spring MVC, JSP, and JavaScript.
• Develop and integrate RESTful APIs and service-based solutions.
• Support authentication, authorization, and customer account management initiatives.
• Troubleshoot, analyze, and resolve application issues in production and non-production environments.
• Implement business-driven enhancements while ensuring system stability and performance.
• Collaborate with cross-functional teams, product owners, and engineers across the U.S. and India.
• Participate in Agile ceremonies including sprint planning, standups, reviews, and retrospectives.
• Contribute to modernization efforts while maintaining critical legacy applications., You may contribute to projects including:
• Customer authentication and security enhancements.
• Customer account access and maintenance improvements.
• Youth account management and permissions capabilities (“Smart Start” initiative).
• Application modernization and platform stability initiatives.

Team & Culture

• Customer Information View (CIV) Team.
• Agile/Scrum development environment.
• Global collaboration model:
• 4 team members in the United States.
• 4 team members in India.
• Strong focus on teamwork, knowledge sharing, and continuous improvement., This position follows a hybrid work model, requiring:
• 3 days per week in the Columbus office.
• Standard business hours of 8:00 AM to 5:00 PM.

Candidates must be willing and able to work from the Columbus office as required. Opportunity

This position offers the potential for future full-time employment conversion based on performance and business needs.

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
• 5+ years of experience in Full-Stack Java development.
• Experience with:
• Java 17
• Spring Framework
• Spring MVC
• REST APIs
• JSP
• JavaScript
• Experience troubleshooting, maintaining, and enhancing existing enterprise applications.
• Experience working in Agile/Scrum development environments.
• Strong problem-solving, debugging, and analytical skills.

Preferred Qualifications

• Experience with Spring Boot.
• Experience with React.js.
• Experience working in service-oriented or service-driven architectures.
• Familiarity with MongoDB or other NoSQL databases.
• Experience supporting high-volume, customer-facing applications.
• Experience within financial services or regulated industries.
• Exposure to Customer Service as a Service (CSaaS) platforms., * Enjoys both building new features and improving existing systems.
• Is comfortable working in and supporting legacy technology environments.
• Understands large-scale, customer-facing enterprise applications.
• Can balance production support responsibilities with ongoing development work.
• Communicates effectively across geographically distributed teams.
• Takes ownership of delivering reliable, high-quality solutions.