Systems Administrator

The Systems Administrator is responsible for the daily management, maintenance, and strategic enhancement of key institutional systems, including the Customer Relationship Management (CRM) platform (transitioning from HubSpot to Element451), the Student Information System (SIS) (currently Jenzabar’s SONIS), the Enterprise Resource Planning (ERP) system (currently NetSuite), and Global Financial Aid Services. This position ensures the effective, secure, and efficient operation of systems to support crucial functions across the College.

The Administrator’s primary responsibility is systems administration, with a focus on infrastructure, configuration, utility, integration, and system compatibility. The role emphasizes systems thinking, data hygiene, problem-solving, and cross-departmental collaboration to ensure clean, reliable data and well-functioning platforms that directly support institutional operations, compliance needs, and help meet strategic goals., * System Administration & Maintenance

• Serve as the primary administrator for the CRM, SIS, ERP, and financial aid platforms, as well as connected systems.
• Oversee system configuration, user roles and permissions, workflows, and integration points.
• Document system configurations, customizations, and workflows to ensure continuity and knowledge transfer.
• Maintain system infrastructure, updates, and vendor coordination for upgrades and patches.
• Monitor performance, troubleshoot issues, and ensure system reliability and uptime.
• Maintain effective working relationships with vendors and ensure vendors deliver support and products in alignment with established timelines and agreed-upon scopes of work.
• Data Management & Reporting
• Ensure accuracy, consistency, and hygiene of data across platforms.
• Establish and enforce data standards, validation rules, and quality checks.
• Design, create, and maintain reports and dashboards to support enrollment, retention, and student success initiatives.
• Support imports, exports, and integrations between institutional and third-party systems.
• Provide a clean data foundation to support compliance reporting (e.g., IPEDS, NECHE, NSCHE, FVT/GE, NC-SARA, etc.).
• User Support & Training
• Provide technical support and training for end users.
• Develop a knowledge base of user documentation, training materials, and best practice guides.
• Serve as the liaison between end users and vendor support for escalated issues.
• Serve as a resource to troubleshoot and resolve system-related problems in a timely manner.
• Process Improvement & Strategic Support
• Collaborate with functional departments to analyze business processes and identify opportunities for system enhancements and workflow automation and efficiency.
• Collaborate with functional departments to ensure systems meet the needs of the new and growing workforce development area, including system configuration, student/participant management, course set-up and scheduling, and billing processes.
• Participate in strategic planning discussions to leverage CRM, SIS, and other system capabilities in support of institutional goals.
• Ensure system design and workflows align with institutional policies and procedures.
• Recommend and implement improvements to ensure systems are aligned with institutional needs, operational, and compliance requirements.
• Compliance & Security
• Ensure systems comply with applicable data privacy and security regulations (e.g., FERPA, GDPR).
• Maintain role-based access controls in alignment with FERPA and institutional policies.
• Establish and maintain protocols for data security, backup, and disaster recovery.

Do you have experience in Vendor relationship building?, Do you have a Bachelor’s degree?, * Bachelor’s degree in information systems, computer science, business administration, or a related field; equivalent experience may be considered.

• Minimum of 3 years of experience administering enterprise-level CRM, SIS, or ERP platforms; experience with Element451, SONIS, and/or NetSuite preferred.
• Demonstrated expertise in system administration, configuration, integrations, and data integrity management.
• Familiarity with SQL and reporting platforms such as Excel, Izenda, and Power BI to support data validation and troubleshooting (advanced reporting responsibilities handled by Institutional Research).
• Strong problem-solving skills and ability to analyze complex workflows and translate them into system configurations.
• Excellent interpersonal and communication skills; ability to collaborate with both technical and non-technical stakeholders.
• Experience writing technical documentation and creating user guides for non-technical audiences is preferred.
• Experience participating in system migrations, vendor conversations, or platform selection processes is preferred.
• Experience in higher education preferred, especially in environments where staff bridge multiple functional areas.

Skills & Competencies:

• Proficiency in SQL, reporting platforms, and data visualization tools is a plus.
• Strong attention to detail and commitment to data accuracy and integrity and system reliability.
• Ability to manage multiple priorities and projects in a dynamic environment.
• Ability to translate business processes into effective system configurations and workflows.
• Awareness of digital accessibility standards (e.g., WCAG, Section 508) and ability to apply them in system configurations, training, and user-facing tools.
• Strong written communication skills, with the ability to create clear documentation and training resources for diverse users.
• Knowledge of FERPA, student data privacy laws, and best practices in system security.
• Flexibility and initiative to learn new tools and adapt to evolving system needs.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Dental insurance
• Flexible spending account
• Life insurance, * This is a full-time (37.5 hours per week) position.
• Both hybrid (Wednesdays and Thursdays on campus in Boston) and fully remote employment models will be considered for this role. This employment model is subject to periodic review by the President.
• Occasional evening or weekend hours may be required to support system maintenance or critical updates., * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

About Urban College of Boston A private, non-profit college accredited by the New England Commission of Higher Education (NECHE), Urban College of Boston (UCB) opens new pathways to opportunity through individualized, supportive, and multilingual education that prepares a diverse community of learners to pursue career advancement and transform their lives.

UCB grants Associate of Arts degrees in Early Childhood Education, General Studies, and Human Services Administration, and offers seven certificates. UCB enrolls over 1,000 students annually, many of whom attend college part-time, while working full-time and raising a family. Classes are offered in both online and face-to-face formats. UCB offers classes in English, Spanish, Mandarin, Portuguese, and Haitian Creole.