IT Operations Manager / Lead

We are working with a respected, mission-focused organization supporting veterans to identify a Senior IT Systems Lead who will play a pivotal role in maintaining and improving the organization’s technology environment.

This position is ideal for a hands-on IT professional looking to grow their leadership responsibilities. The role combines technical support, infrastructure oversight, project coordination, and vendor management while serving as a key resource for day-to-day IT operations., * Serve as a lead technical resource for internal IT operations and end-user support

• Coordinate with external managed service providers (MSPs) to ensure timely issue resolution and service delivery
• Support and maintain Microsoft technologies including Microsoft 365, Azure, Active Directory, and related systems
• Assist with infrastructure management, system upgrades, and technology improvement initiatives
• Help drive cybersecurity best practices, system reliability, and operational efficiency
• Provide guidance and support to junior IT staff and end users
• Participate in IT planning, prioritization, and project execution
• Support multiple locations and travel occasionally to regional sites as needed
• Document processes, procedures, and technical environments

• 3+ years of IT experience with demonstrated leadership, project ownership, or team lead responsibilities
• Experience supporting Microsoft technologies including Microsoft 365, Azure, and Active Directory
• Strong troubleshooting and problem-solving skills
• Ability to balance hands-on technical work with leadership and coordination responsibilities
• Experience working in a multi-site or distributed environment
• Excellent communication and customer service skills
• Ability to work onsite full-time in Worcester, MA, * Previous experience in nonprofit, healthcare, human services, or other mission-driven organizations
• Exposure to networking, cabling, physical security systems, or site technology support
• Experience working with outsourced IT partners or MSPs
• Understanding of cybersecurity fundamentals and IT compliance best practices

• Opportunity to step into a leadership-focused IT role with growth potential
• Meaningful work supporting an organization dedicated to serving veterans
• Strong blend of technical, operational, and project-based responsibilities
• Exposure to modern Microsoft technologies and infrastructure initiatives
• Contract-to-hire opportunity with long-term career potential and advancement opportunities