Application Support Analyst

Responsible for day-to-day implementation, administration, troubleshooting, maintenance and application support for the Enterprise Transportation Management Systems (TMS), ERP Systems, HR, Payroll and Benefits, and other various software applications in use at Progress Rail. This position is responsible for maintaining applications and systems needed by the organization to ensure they are fully functional 24/7/365, providing rapid response and support to systems as required, * Daily support of enterprise applications. Depending on assigned area, these may include Transportation

Management Systems (TMS), ERP systems (General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Planning, Purchasing, Warehousing, Sales and Invoicing), HR Benefits and Payroll, etc.;

• Works with internal and external customers to develop test case scenarios for functional enhancements

to implement systems in accordance with best practices;

• Responsible for system upgrades, availability and support and act as POC for vendors;
• Provide remote and onsite customer training, ranging from individuals to large groups;
• Engage and interact with users to troubleshoot and resolve system issues;
• Perform code deployments to systems; apply and test vendor patches and upgrades as well as server

maintenance with limited business impact;

• Collaborate with leaders to convert business requirements into technical specifications;
• Adhere to SOX and IT policies and procedures in performing job duties;
• Perform other job-related duties as assigned

o Skill Level II - 3+ years of experience in IT with position-relevant skills; o Skill Level I -5-7+ years of experience in IT with position-relevant skills;

• Bachelor’s degree in IT-related field preferred (e.g., CIS, MIS, or related technology field), Positions require technical support experience in the assigned area of responsibility, dependent on position (e.g., Enterprise Resource Planning (ERP) systems, SharePoint/K2 design/development, Kronos, administration experience in a production environment, etc.);

• Preferred skills/certifications dependent on specific assignment may include MCITP equivalent

(SharePoint) or Microsoft Certified SharePoint; K2 BlackPearl Administration Certification / Troubleshooting; K2 Cloud; or ERP proficiency; experience using/administering server operating systems (Windows Server/Linux);

• Knowledge of how to monitor and understand SQL Server Reporting Systems;
• Experience with Segregation of Duties and SOX Controls;

Caterpillar Confidential Green Caterpillar: (Non-Confidential)

• Proficient with Microsoft Office (especially Excel);
• Highly self-motivated and directed, with keen attention to detail, sense of urgency;
• Proven organizational skills with project management experience;
• Ability to operate calmly in a fast-pace and ever-changing technology environment;
• Ability to manage multiple tasks at once and prioritize accordingly;
• Well-developed analytical and problem-solving skills;
• Excellent customer service and communication skills;
• Passion for researching and implementing new technologies

Essential and Physical Activities Functions

• Strength - Position typically involves work in a standard office environment. Occasional standing and

walking. Occasional light to medium lifting;

• Motion - Position regularly requires standard repetitive motions and hand/eye coordination associated

with office communications. Constant sitting, frequent walking, occasional standing;

• Vision/Hearing Requirements - Constant verbal communications, including both talking and hearing;
• Work Environment - Position is consistent with standard office environment;
• Emotional Demands - High level of responsibility; high sense of urgency. Ability to multitask and

coordinate multiple issues simultaneously. Requires ability to coordinate work of a team to accomplish mission success;

• Safety - Position includes safety requirements consistent primarily with a standard office environment.

Pulled from the full job description 401(k) Health insurance Paid time off Vision insurance Health savings account Dental insurance Flexible spending account, Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Progress Rail.**

• Competitive Salary
• 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
• Medical/Dental/Vision/Life/Disability Insurance
• Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
• Flexible Spending Accounts
• Paid Vacation
• Paid Holidays
• Paid Time-Off (PTO)
• Employee Assistance Plan
• Education Assistance Program
• Employee Recognition Programs
• Site specific Production and Incentive Plans
• Site specific Step and Skill Level Wage Adjustment Plans

• Site Specific Relocation and Sign-on Bonus Programs

• Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.

**Subject to position, eligibility, and plan guidelines.

Progress Rail stands at the intersection of legacy and innovation-driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world’s largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company’s products are in operation across more than 100 countries-powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail-they are making history every day.