Solutions Implementation Engineer- IIoT

The Solutions Impolementation Engineer is responsible for ensuring system adoption, retention, and growth by helping customers achieve their desired outcomes. This is done through two primary job functions: managing the onboarding and implementation process for new customers/systems and maintaining relationships with our subscription (WIKA.IO) customers. The aim is to demonstrate long-term value and support subscription renewals through strong customer adoption and engagement.

Additional responsibilities include sales support activities demonstrating our technical solutions and delivery capabilities. The aim is to prioritize customer relevance over complexity, ensuring solutions are both technically sound and commercially viable.

The position supports the Business Development Manager and IIoT Solutions team in customer onboarding, adoption, proof-of-value activities, customer health monitoring, and the continued growth of the IIoT products business., * Streamline adoption and manage the technical onboarding of the customer project team, ensuring a great customer experience

• Conduct kick-off meetings to define goals, timelines and deliverables
• Proactive engagement maintaining regular communication to address concerns and provide insights for optimization
• Ensuring customer retention by fostering customer relationships and delivering ongoing value by analyzing data consumption, providing actionable insights and determining appropriate data package for their evolving business needs.
• Monitor customer health indicators, platform adoption, system utilization, and engagement levels to identify opportunities to improve customer outcomes and support subscription retention.
• Support early-stage technically complex sales calls for faster order intake
• Facilitate platform environment customization efforts presenting tailored sales demonstrations
• Support proof-of-value pilots through dashboard configuration, sensor connectivity, and data visualization activities.
• Enable the sales team to offer technically competitive “proof of value” pilots by leading customization efforts of dashboards, connected sensors and visualized data.
• Performs other ancillary duties as requested

• Associate degree in Engineering Technology, Industrial Automation, Electronics, Instrumentation, or a related technical field with four (4) years of relevant experience required; Bachelor’s degree in Engineering or related technical discipline preferred. Equivalent combinations of education and directly related experience will be considered.
• 3+ years’ experience in Technical Sales, Solution Architecture, or System Integration within the Industrial Automation, IoT, or SaaS sectors.
• Strong working knowledgeof industrial communication protocols, including LoRaWAN, Wireless HART, ISA100, Modbus, OPC-UA and MQTT
• Strong working knowledge of common sensor types: pressure, temperature, level, flow
• Working knowledge of IIoT platform integration with various business platforms
• Ability to balance technical solution delivery with subscription growth and customer retention objectives
• Strong listening and communication skills to tailor customer specific solution based on their needs
• Basic project management skills leading, coordinating, monitoring progress and driving deliverables.
• Highly organized and has effective time management skills
• Able to work cross functionally and inter-culturally
• Proficient with Microsoft Office & CRM
• Data analysis skills interpreting data, analyzing results and providing actionable insights to demonstrate value and retain subscription renewals.

Pulled from the full job description

• Tuition reimbursement
• Parental leave
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance