IT Support Technician

We are currently seeking to fill the position of IT Field Technician located in SeaTac, WA. The ideal candidate will have great customer service skills, the ability to communicate effectively, have good attention to detail, be enthusiastic about technology, and have strong documentation skills. This position requires 1+ year(s) of previous IT experience.

Duties include:

• Provide Exceptional Customer Service
• Proactively pursue break/fix tickets
• Working IT services tickets as needed
• Break/Fix for Desktops & Laptops
• Assist with Mobile Devices
• Break/Fix Ticket, Baggage Printers
• Installing new computers, displays, and IT equipment as needed, * Maintain established dress code
• Maintain a professional attitude at all times
• Follow all company policies and procedures
• Maintain and submit accurate time cards and work sheets
• Help maintain a clean and safe work area
• Accurately complete necessary paperwork
• Communicate with customers courteously and helpfully
• Work with all staff as required
• Self-starter

• Knowledge of how to build and troubleshoot desktop and laptop hardware
• Knowledge of installing Windows and software.
• Knowledge of troubleshooting printers and other peripherals.
• Excellent communication skills and customer service orientation.
• Strong work ethic.
• Ability to handle multitasking.
• Ability to communicate and interact with all staff and customers.
• Ability to speak and write English fluently.

QUALIFICATIONS, EDUCATION, AND EXPERIENCE:

• 2-year previous experience preferred
• Any Microsoft MCP or higher, CompTia A+, CompTia Net+

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Cell phone reimbursement, * Dental insurance
• Health insurance
• Vision insurance
• Paid Time Off
• 401(k)
• Cell phone stipend, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance