Desktop Support Technician

• Provide basic desktop and user support
• Assist with Microsoft Office and Microsoft 365 issues
• Troubleshoot printers, scanners, monitors, and other office equipment
• Help with password resets and basic user account issues
• Set up computers, peripherals, and user workstations
• Document support requests in the ticketing system
• Follow established troubleshooting procedures
• Escalate advanced issues to senior technicians
• Communicate clearly and professionally with customers
• Go onsite to assist with onsite support tasks

Preferred Experience

• Geek Squad, computer repair, electronics retail, or similar experience
• Previous customer service, retail, hospitality, or call center experience
• Familiarity with Microsoft 365, printers, networking, or ticketing systems
• 6 Months in a simiar position

This is a true entry-level opportunity with training and room to advance into a Level 1 Help Desk position.

• Graduate of a technical, vocational, or trade school
• CompTIA A+, Network+, or an equivalent entry-level certification
• Basic understanding of computers, Windows, hardware, and networking
• Hands-on interest in technology through home labs, personal projects, or computer repair
• Strong communication and customer service skills
• Reliable, professional, and willing to learn, * High school or equivalent (Required)

Language:

• English (Required)

License/Certification:

• drivers license and reliable vehicle (Required)
• CompTIA A+ certification (Required)
• CompTIA Network+ certification (Preferred)
• degree from a technical school that you have graduated from (Required)

Pulled from the full job description 401(k) Health insurance Paid time off Vision insurance Dental insurance Flexible schedule, * 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance