Technology Solutions Support Specialist (Full-time, Temporary)

The TS Support Specialist supports the ministry of Convoy of Hope by supporting the technology needs of the organization. This primarily includes supporting Convoy of Hope team members by resolving issues with Apple macOS and Windows computers, mobile devices, and peripheral devices and deploying new equipment., * Possesses strong customer service skills, interpersonal communication skills, attention to detail, and ability to multi-task with speed, accuracy, and efficiency. Confident and outgoing, with a strong emphasis on customer satisfaction.

• Provides help desk support to team members on a variety of requests related to hardware, software, and network devices.
• Maintains the day-to-day operation of office equipment such as phones, printers, and conference rooms.
• Provisions new hardware, maintains inventory, and installs software and updates as needed and de-provision refreshed hardware and prepare for donation, recycling, or team member sales.
• Supports and trains team members using macOS, Windows, and iOS operating systems, providing an exceptional level of customer service.
• Regularly obtains new technical knowledge for the benefit of the organization through cross-training with existing team members, online training, obtaining relevant certifications, and attending applicable conferences.
• Provides after-hours support as needed.
• Fulfills other duties as assigned., * Attends and actively participates in COH At Home Week meetings and activities as a required responsibility to the organization and fellow team members.
• Serves as an advocate for the ministry, striving to nurture, broaden, and develop financial and other resource opportunities to support and expand organizational and program ministry.
• Positively represents the ministry of Convoy of Hope, including its mission statement and core values, to all outside constituencies.

• Three years’ experience working in a end-user technical support role is required. A bachelor’s degree in an IT-related field is preferred; a high school diploma or equivalent is required.
• Possesses knowledge of supporting both macOS and Windows operating systems in a business environment.
• Demonstrates ability to support a wide range of technologies including desktops and laptops, printers and peripherals, mobile devices, and macOS, Windows, and Windows Server operating systems.
• Exhibits ability to support business applications such as Google Apps, Zoom, and MS-Office 365.
• Displays strong customer service skills, interpersonal communication skills, attention to detail, and ability to multitask with speed, accuracy, and efficiency.
• Is confident and outgoing, with a strong emphasis on customer satisfaction.
• Demonstrates excellent communication skills - both verbally and in writing.
• Displays ability to work under tight deadlines, be highly organized, prioritize projects, and work both within a team and independently.
• Possesses ability to lift up to 50 pounds.

Organizational Values & Ministry Participation Requirements:

• As a Christian organization, Convoy of Hope believes it is critical that team members embrace the organization’s religious purposes for which it exists and not only agree with its Statement of Faith but demonstrate it in their lives on an ongoing basis.
• Demonstrates cultural awareness, humility and an ability to learn from international colleagues to strengthen global collaboration.
• All team members are expected to contribute to the successful coordination and delivery of major organizational events (IWD, etc), working cooperatively across working groups as needed.

This is a full-time, temporary position with an expected duration of 12 weeks.