IT Engineer I

The IT Engineer I is an IT professional responsible for supporting and maintaining end-user systems, identity platforms, and core IT services in a distributed, cloud-first environment. This role focuses on operational excellence, user experience, and execution of established processes while building deeper technical skills across endpoint management, SaaS administration, and automation. The IT Engineer I partners closely with Helpdesk, IT Engineer II and III staff, and internal stakeholders to resolve issues, deploy solutions, and continuously improve IT workflows and documentation., * Serve as a primary escalation point for the Helpdesk team for advanced end-user issues requiring deeper technical investigation

• Support day-to-day administration of identity, access management, and SSO platforms, including user provisioning and deprovisioning
• Assist in managing endpoint devices using MDM tools to ensure a secure, consistent user experience
• Execute onboarding and offboarding workflows in accordance with documented processes and compliance requirements
• Partner with internal teams to support the rollout and adoption of new software tools and systems
• Troubleshoot and resolve issues related to SaaS applications, Office 365, and endpoint hardware/software
• Support remote employees across a distributed workforce, ensuring timely and effective issue resolution
• Contribute to process improvements by identifying recurring issues and recommending systemic solutions
• Create and maintain end-user and internal IT documentation to support operational efficiency and knowledge sharing
• Assist with deployment, configuration, and maintenance of new IT systems under the guidance of senior engineers
• Utilize basic scripting (e.g., Bash, PowerShell, or Python) to support automation and task efficiency where applicable
• Participate in off-hours or on-call support rotations as required

• 3-4 years of experience in systems administration, or a related technical role
• Customer-oriented mindset with a focus on timely, high-quality problem resolution
• Hands-on experience supporting end users in a remote or distributed environment
• Working knowledge of:
• Identity and access management concepts
• SaaS application support and administration
• Endpoint management using an MDM solution
• Experience with Office 365 administration and troubleshooting
• Experience supporting Mac hardware and macOS
• Experience supporting Windows hardware and OS
• Familiarity with user provisioning and deprovisioning workflows in an SSO platform (e.g., Okta, OneLogin, Auth0)
• Exposure to ticketing systems such as Jira Service Desk or similar
• Basic scripting ability in Bash, PowerShell, Python, or similar (or demonstrated interest in developing these skills)
• Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally

All employees are responsible for adherence to the Judi Health Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry’s first Unified Claims Processing architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels., At Judi Health, we’re deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit www.judi.health.