Deskside Technician II Organization

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 10/11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client’’s ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Apple Macs, Apple iMac, Asset Management, Consulting, Customer/Client Research, Data Migration, Data Recovery, Desktop PC, Documentation, Executive Assistant Skills , Financial Audit, Fortune 1000 Customers, Help Desk, Identify Issues, Information Technology & Information Systems, Information Technology Outsourcing, Inventory Management, Knowledge Base, Laptop PC, Management of Information Systems/Technology (MIS), Microsoft Windows Operating System, Network Support, On Call, Operating Systems, Peripheral Hardware, Printers, Problem Solving Skills, Recruiting Strategy, Research Skills, Software Development, System Integration (SI), Systems Administration/Management, Systems Maintenance, Technical Support, Telecommunications

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.