IT Support

We are looking for a Mid-level, hands-on IT support role responsible for second-line, in-person support of end-user desktops, laptops, peripherals, and related infrastructure.

Resolves escalated incidents and service requests, performs advanced troubleshooting, supports imaging and deployment projects, mentors Level I staff, and coordinates with engineering teams and vendors to restore service quickly and securely., * Provide advanced, in-person technical support for desktops, laptops, mobile devices, printers, docking stations, unified communications hardware, and common peripherals.

• Troubleshoot and resolve escalated hardware, operating system (Windows/Mac), application, and connectivity issues (wired/wireless/VPN) that exceed Level I scope.
• Perform and manage complex workstation builds and imaging using standard tools (e.g., MDT, SCCM/Intune), including customization, driver management, and post-deployment validation.
• Lead incident diagnosis using logs, event viewer, networking tools, and remote support tools; implement workarounds and permanent fixes.
• Administer and troubleshoot Active Directory, group policy issues, profiles, roaming/cached profiles, and local account problems as required.

Do you have experience in System deployment?, * Onsite IT Support: 3 years (Required)

• Active Directory: 3 years (Required)
• Imaging Devies: 3 years (Required)
• Network Troubleshooting: 2 years (Required)

Pulled from the full job description

• Paid time off, * Onsite role in 8625 Andrew Carnegie Blvd Charlotte, NC 28262
• 12-month contract
• Payrate negotiable: $20-$26/Hr with 10 PTO days
• W2 Position