Technical Support Engineer II

life insurance, parental leave, paid time off, tuition reimbursement, 401(k) United States, Texas, Dallas Aug 22, 2026 menu opener

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Your day-to-day job will consist of:

• Provides application support relating to software functionality, incident resolution and systems configuration, through various mediums, including case escalations, phone, email and chat
• Recognizes both basic and advanced problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team
• Logs and tracks calls using problem management database and maintains history records and related problem documentation
• Meet and exceed established benchmarks and expectations
• Prepares standard statical reports, such as help desk incident reports
• Consults with programmers to explain software errors or to recommend change to the programs
• Stay current on all key support topics, including product knowledge and required technical and soft skills
• May test software and hardware to evaluate ease of use and whether product will aid users in performing work
• Provide expert, top quality customer support, including professional, courteous and timely communication during all levels of interaction
• All other duties are assigned, * Personalized Learning
• Student Success
• Talent Recruitment & Retention
• College, Career & Life Readiness
• Resource Planning
• Data, Analytics & Insights
• Communication Tools
• Higher Education

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• 150 Parkshore Dr. Folsom, CA 95630

• 2 to 4 years of relevant and related work experience.
• Associate’s degree or equivalent, or equivalent years of relevant work experience.
• Travel occasionally, up to 0-5%, for key moments such as team summits, training, customer meetings, company events, etc., with increased frequency during peak periods based on business demands.

• (Add up to 4 more, keep them objective and qualifiable/quantifiable if possible) *, To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge,skilland/or abilityrequired.

• Minimum 2-5 years prior experience in a technical support role
• Minimum 1 year experience in an escalations role
• Proficient in Microsoft Office suite
• Salesforce experience required (and Bomgar preferred)
• Working knowledge of Jira and API
• Familiarity with Cloud based technologies
• Basic knowledge and understanding of SQL queries and relational database
• Strong attention to detail and time management
• Strong oral and written communication skills
• Strong customer service and conflict resolution skills
• Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
• Associate’s degree or equivalent work experience, Bachelor’s degree preferred

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
• Flexible Spending Accounts and Health Savings Accounts
• Short-Term Disability and Long-Term Disability
• Comprehensive 401(k) plan
• Generous Parental Leave
• Unrestricted paid time off (known as Discretionary Time Off - DTO)
• Wellness Program, including ClassPass & Employee Assistance Program
• Tuition Reimbursement
• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $42,100 - $76,400 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters. EEO Commitment EEO Commitment

About PowerSchool

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere. Responsibilities