Sr. IT Technician

Do Work That Matters. In a Culture That Means It. Be part of a team that values connection, accountability, and real impact. Why Access? Because how we work matters just as much as what we do. At Access, our Culture Playbook isn’t a poster on the wall - it’s how we show up for each other and for the people we support.

You’ll be part of a team that is:

• Clear about expectations
• Supportive and accountable
• Focused on outcomes that matter to people.

And committed to helping people live the healthiest and fullest lives possible - while making sure out staff can do the same., The Senior IT Technician, under the general direction of the IT Director, provides advanced technical support and operational assistance for computer systems, software applications, and network infrastructure across Access and its affiliated organizations. This role is responsible for delivering high-quality end-user support, troubleshooting technical issues, assisting with system deployments, and participating in technology projects and implementations., The position plays a key role in maintaining the stability, security, and efficiency of IT operations while ensuring responsive and customer-focused support to staff across multiple locations. In addition, the Senior IT Technician provides on-call support coverage for the organization’s clinical and substance use treatment locations., * Provide administration and support for the Windows Active Directory environment, including user and group management, permissions, and access controls

• Diagnose and resolve hardware, software, and peripheral issues across end-user devices and systems
• Deliver network support, including troubleshooting DHCP, DNS, and IP connectivity issues
• Support and maintain the organization’s Avaya telephone system, ensuring reliable communication services
• Assist with the planning, testing, and implementation of system changes and technology upgrades
• Build, configure, and deploy laptops, desktops, and mobile devices (iPhones & iPads) in accordance with organizational standards
• Develop and maintain technical documentation, including processes, procedures, and support guides
• Participate in system testing, validation, and end-user training during implementations and upgrades
• Provide hands-on support for IT project implementations and technology rollouts across the organization
• Perform other duties and responsibilities as assigned in support of IT operations and organizational needs
• Provide on-call support for our support coverage for the organization’s clinical and substance use treatment locations

Do you have experience in IT department experience?, Do you have a Associate’s degree?, * Strong knowledge of business productivity and operating systems, including Microsoft Windows, Microsoft Office Suite, Outlook, and Microsoft 365 (Office 365) services

• Ability to develop proficiency in core organizational systems and platforms, including Microsoft SharePoint, Quest KACE, and other enterprise applications as required
• Solid understanding of desktop, laptop, and mobile device support within a networked environment
• Working knowledge of networking fundamentals, including DHCP, DNS, IP addressing, connectivity, authentication, and access troubleshooting
• Strong verbal and written communication skills in English, with the ability to clearly communicate technical concepts to non-technical users
• Ability to establish and maintain effective working relationships with supervisors, peers, and end users across all levels of the organization
• Strong customer service orientation with the ability to remain professional, responsive, and solution-focused in high-pressure environments
• Ability to provide constructive feedback, follow direction, and contribute to continuous improvement of IT processes and service delivery
• Demonstrated ability to learn new technologies quickly and adapt to evolving systems and organizational needs

EDUCATION AND EXPERIENCE:

• IT certification(s) and/or associate or bachelor’s degree in information technology, or related field preferred
• Minimum of 4 years of relevant IT support experience in a business environment

PHYSICAL CHARACTERISTICS: These physical demands are representative of the physical requirements necessary for an employee to perform the job’s essential functions successfully. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position, which are reviewed in each case.

• Ability to sit for extended periods while performing computer-based work
• Ability to lift and transport light to moderately heavy equipment (e.g., scanners, laptops, signature pads, monitors, peripherals)
• Ability to travel between multiple program sites and vendor locations as needed
• Ability to participate in on-call support