Hardware Lab Support Technician M/F

Sagemcom is looking for a hands-on and detail-oriented Lab Technician to support the development and validation of residential gateways (Wi-Fi, broadband, 5G/LTE) within our Dallas hardware team.

In this role, you will work closely with hardware, system, and validation engineers, contributing directly to product quality, rapid troubleshooting, and lab efficiency. You will be involved from early prototypes through system-level validation, playing a key role in ensuring robust and reliable products for major telecom operators.

This is an on-site, lab-focused position ideal for someone who enjoys working with hardware, tools, and real products.

Your responsibilities include:

Cabling, Prototyping & Assembly

• Perform mechanical and electronic prototyping of development boards and complete systems
• Assemble, modify, and rework hardware prototypes, including:
• Cabling and wiring
• Soldering of small SMD components (0402 and smaller)
• Assembly of fixtures and test setups
• Integration into enclosures and housings
• Perform plastic machining operations (milling, cutting, drilling) for prototype parts.
• Apply and rework silkscreen markings on enclosures and components.
• Handle labeling and traceability of prototypes and test units.
• Support preparation of samples for internal testing, customer demos, and certifications.

Hardware Investigation & Debug

• Conduct first-level hardware investigations on prototypes and returned units.
• Perform basic diagnostics and root cause analysis, including:
• Power and boot issues
• Connectivity (Ethernet, Wi-Fi)
• RF-related anomalies (basic checks)
• Use standard lab equipment (multimeter, power supplies, basic measurement tools).
• Clearly document findings, test results, and corrective actions.
• Escalate complex issues to hardware or system engineering teams with clear technical input.

Lab Operations & Support

• Maintain lab organization, tools, and test equipment.
• Manage hardware inventory, samples, and consumables.
• Ensure proper handling, storage, and tracking of prototypes.
• Support engineers during validation campaigns and troubleshooting sessions.
• Contribute to continuous improvement of lab procedures and workflows.

• Associate or Bachelor’s degree in Electronics, Electrical Engineering, or a related technical field.
• Relevant hands-on experience may be considered in lieu of formal education.

Technical Background

• Basic knowledge of electronics (PCBs, components, power supplies, connectivity).
• Practical experience with prototyping tools:
• Soldering (through-hole and SMD)
• Wiring and cabling
• Basic mechanical work
• Familiarity with networking and wireless systems (Wi-Fi fundamentals is a plus).
• Ability to follow test procedures, documentation, and safety rules.
• Comfortable working in a hardware lab environment.

Soft Skills

• Methodical approach to troubleshooting and diagnostics.
• Strong organizational skills for lab and inventory management.
• Ability to handle multiple tasks and prioritize effectively.
• Good communication skills when interacting with engineering teams.
• Proactive, reliable, and team-oriented mindset

• 401(k)
• Health Insurance
• Dental insurance
• Vision insurance
• Paid time off

Sagemcom is a leading global technology integrator specializing in broadband, video, and smart energy solutions. Our teams around the world innovate every day to deliver custom, high performance, and responsible technologies to telecom operators and utilities. Today, Sagemcom is:

• The world’s #1 provider of broadband solutions (home gateways and associated software services)
• A leading provider of video and audio solutions (4K video hubs, Video SoundBox )
• The leading European provider of smart grid solutions (smart meters, smart grids, rural electrification, IoT)

In 2025, Sagemcom reported €2.4 billion in revenue and employs 6,500 people across more than 50 countries. Committed to sustainability and social responsibility, Sagemcom became a mission driven company in January 2022. Want to shape the future of connected homes and networks? Join us.

Why join our Dallas R&D team?

• Work on next generation residential gateways and Wi Fi technologies deployed worldwide
• Be part of a global R&D organization with strong local ownership and decision-making
• Collaborate with hardware, RF, software, mechanical, and chipset partners
• See your designs go from concept to mass production
• Thrive in a fast paced, innovative, and multicultural environment