Salesforce Administrator & Integrations Specialist

While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following states: CO, GA, CT, IA, ID, IL. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

We are looking for a rare blend of Salesforce Administrator, Integration Specialist, and Client Success professional. This role sits at the intersection of technical operations and direct client engagement, supporting both our internal Salesforce environment and our client-facing integration products.

This individual will own the client implementation experience, help troubleshoot and optimize integrations, improve operational processes, and serve as a trusted partner across Client Success, Product, and Development. Success in this role requires equal parts technical aptitude, curiosity, communication, and a passion for solving complex problems., Integration Success & Client Support (~50%)

· Lead client onboarding and implementation activities from kickoff through successful deployment.

· Conduct integration audits to validate configuration, data flow, and overall implementation health.

· Troubleshoot and resolve client issues by identifying the root cause/source and differentiating between Agile Integration issues and client instance issues.

· Collaborate cross-functionally with internal teams to escalate and resolve complex issues.

· Document common issues, resolutions, and onboarding best practices.

· Capture recurring client feedback and organize enhancement recommendations for Product and Development teams.

· Clearly communicate technical concepts to both technical and non-technical audiences.

· Identify clients who may benefit from a high-touch (“white glove”) onboarding and support experience.

· Support internal pricing discussions and implementation planning for integration projects when appropriate.

Salesforce Administration (~35%)

Platform Administration & Maintenance

· Manage and monitor overall Salesforce instance health.

· Support Salesforce security, permissions, and user administration.

· Configure and maintain objects, fields, page layouts, record types, and Lightning pages.

· Manage sandbox environments and change sets / deployment processes.

· Coordinate Salesforce release management, including testing, validation, and documentation.

· Support backup and recovery processes.

User Support & Issue Resolution

· Troubleshoot platform issues and support internal users.

Reporting & Analytics

· Build and maintain reports, dashboards, and data views for internal stakeholders.

· Implement forecast reporting, automated work flows for client outreach/communication for sales and account management.

· Gather and translate business requirements into technical solutions.

Process Improvement & Automation

· Identify opportunities to improve workflows, automation, and overall system efficiency.

· Partner with sales, marketing, account management, and ops teams on process design.

Data Management & Governance

· Maintain data quality through deduplication, field audits, validation, and governance best practices.

· Perform data imports, exports, and mass updates (Data Loader, Data Import Wizard).

· Oversee and implement data standardization and enhancement.

Integrations & App Management

· Administer third-party integrations and connected apps (e.g., PandaDoc, LinkedIn Navigator, UpLead)

· Evaluate, install, and maintain AppExchange packages.

Documentation, Training & Enablement (~10%)

· Create and maintain implementation documentation, SOPs, and troubleshooting guides.

· Develop internal and client-facing knowledge base content.

• Produce training materials and short educational videos to improve adoption and reduce support requests.
• Train internal teams on integration functionality and Salesforce processes.

Compliance & Governance (~5%)

· Support audit requests and compliance requirements (SOC 2, GDPR, etc.)

· Maintain a governance framework for changes and naming conventions.

The ideal candidate is comfortable working inside Salesforce, communicating directly with clients, and navigating ambiguity and the complexities that arise with integrations and CRM solutions. Experience with Marketing Cloud, HubSpot, Marketo, or similar marketing automation platforms is a plus, but a willingness to learn is even more important., · 5+ years of Salesforce experience

· Active Salesforce Administrator (ADM 201) certification required - candidates must be able to present proof of certification upon consideration.

· Experience supporting or implementing Salesforce integrations.

· Strong troubleshooting and analytical skills.

· Ability to manage multiple priorities and context-switch throughout the day.

· Comfortable in a client-facing role - onboarding, support, and troubleshooting.

· Strong written and verbal communication skills.

· Self-motivated with the ability to work independently.

Bonus Points

· Education experience is highly valued - time spent in the classroom, in school or district administration, or in other education-sector roles is a strong plus.

· Familiar with the education sector - ECC - Higher Ed.

Professional development assistance, 401(k), Health insurance, Retirement plan, 401(k) matching, Paid time off, Vision insurance, Health savings account Full-time Colorado, * 401(k)

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Agile Education Marketing, founded in 2009, empowers organizations that serve the education market with the data, technology, and expertise they need to grow. We help education-focused businesses reach early childhood, K-12, and higher education decision-makers through our comprehensive database, custom data services, and multichannel marketing solutions. From data-driven strategies to powerful outreach tools, Agile enables clients to connect with educators both in-school and at-home, driving smarter engagement and stronger results. Learn more about how we support education businesses at www.agile-ed.com.