Delivery Infrastructure Director / Director - Infrastructure Operations & Delivery

Important Partner Guidelines:

• Candidates should preferably be on your organization’s W-2 payroll.
• If you are introducing a subcontractor, the consultant (or their employer) must contract directly with Headway Tek.
• Headway Tek will issue a referral work order, allowing your organization to receive the agreed referral margin for as long as the consultant remains on the assignment.
• Strictly no multi-layering will be accepted. We are only able to work with direct suppliers.

We look forward to your prompt support and receiving quality profiles at the earliest. Please let us know if you have any questions regarding the requirements., Role: Delivery Infrastructure Director / Director - Infrastructure Operations & Delivery, * Lead the planning, execution, and delivery of complex infrastructure programs across multiple domains (cloud, network, compute, storage, workplace, etc.)

• Manage program scope, timelines, budgets, and risks to ensure successful outcomes
• Establish and enforce governance frameworks, program management standards, and best practices
• Drive program reporting, executive communication, and stakeholder alignment
• Define and execute infrastructure strategy aligned with organizational goals
• Lead digital transformation initiatives such as cloud migration, hybrid cloud adoption, and infrastructure modernization
• Identify opportunities for automation, cost optimization, and service improvement
• Act as the primary liaison between IT, business units, vendors, and senior leadership
• Build strong relationships with executives and influence decision-making
• Present regular updates on program status, risks, and achievements
• Own and manage large program budgets (CapEx and OpEx)
• Ensure cost efficiency and ROI realization across infrastructure investments
• Track financial performance and optimizing resource allocation
• Identify risks, dependencies, and mitigation strategies
• Ensure adherence to regulatory, security, and compliance standards
• Drive business continuity and disaster recovery preparedness
• Manage strategic vendor relationships and contracts
• Oversee outsourcing partners and service providers
• Ensure SLAs and KPIs are met
• Lead cross-functional teams of program managers, project managers, and technical leads
• Foster a culture of collaboration, accountability, and high performance

• Domain Experience: Candidates with a Healthcare industry background are highly preferred and will have a strong advantage., * Minimum 15+ years of progressive experience in IT Infrastructure Services and Delivery Management.
• Proven experience managing large-scale Infrastructure Services engagements within enterprise environments.
• Strong technical background in IT Infrastructure, with the ability to lead technical delivery and operational excellence.
• Prior experience working in a Managed Services Provider (MSP) environment with leading global IT services organizations such as TCS, Infosys, Wipro, HCLTech, Tech Mahindra, Cognizant, Capgemini, Accenture, or similar.
• Extensive experience managing onsite-offshore delivery models, ensuring seamless coordination across global teams.
• Demonstrated success leading large infrastructure delivery teams of 150-200+ professionals across onsite and offshore locations.
• Hands-on experience driving IT infrastructure transformation initiatives, including process optimization, service improvements, operational modernization, and large-scale transformation programs.
• Strong stakeholder management, customer engagement, and delivery governance experience.
• Excellent leadership, communication, and people management skills with the ability to manage multiple enterprise engagements.
• ITIL Certification (Foundation or higher) is mandatory.
• Experience in the Healthcare domain is highly preferred.
• Willingness to work 100% onsite (5 days/week) from the client location.

• Compensation: Competitive and based on the candidate’s experience and overall qualifications.