Help Desk Technician

We are seeking a motivated and dependable Help Desk Technician to join our dedicated IT Team. This is an on-site position in Phoenix, AZ, where you will provide first-level technical support to employees and help maintain reliable day-to-day technology operations.

You will troubleshoot hardware, software, and basic network issues while providing support through phone, Microsoft Teams, remote desktop tools, and our ticketing system. This role requires strong problem-solving skills, attention to detail, and the ability to manage assigned tickets while providing excellent customer service.

You will work closely with the IT Director while also working independently, gaining exposure to a variety of technologies and assisting with projects that support business operations and continued growth.

This position requires the ability to work early morning shifts to support operations. This is an on-site role in Phoenix, AZ, with occasional travel within Arizona and limited remote work opportunities.

Responsibilities:

• Provide Tier 1 technical support via phone, Microsoft Teams, remote desktop, and our ticketing system.
• Document work performed and maintain accurate ticket records.
• Create and update internal knowledge base articles.
• Coordinate with vendors for warranty repairs and technical support.
• Maintain hardware and software inventory.
• Participate in an on-call rotation (typically one week per month).
• Assist with technology projects as assigned.
• Help ensure company and client IT security and compliance requirements are maintained.

• Experience supporting Windows 10/11, macOS, Android, and iOS devices.
• Familiarity with imaging and deploying new computer systems.
• Experience with workstation setup, configuration, and break/fix troubleshooting.
• Working knowledge of Active Directory and Microsoft Entra ID.
• Basic understanding of network connectivity and troubleshooting, including TCP/IP, DNS, VPN, and LAN.
• Experience using an IT ticketing system to document and manage support requests.
• Experience providing remote support using remote desktop tools.
• Familiarity with Microsoft 365 administration; Google Workspace experience is a plus.

What We’re Looking For:

• 1-3 years of recent IT Help Desk or Desktop Support experience.
• Strong problem-solving and troubleshooting skills.
• Ability to multitask, prioritize, and manage multiple requests in a timely manner.
• Professional demeanor and a positive attitude.
• Strong communication and interpersonal skills.
• Ability to work independently and contribute to a small IT team.
• Self-motivated, dependable, and willing to learn.
• Associate degree in Information Technology or a related field is highly desired.
• A+ certification is a plus.
• Ability to lift up to 50 lbs.

We’re looking for someone who enjoys solving technical problems, helping employees get back up and running, and continuing to build their IT skills. This role offers the opportunity to work closely with our IT Director, gain hands-on experience across a variety of technologies, and take on new projects as you grow in the position.

Pulled from the full job description

• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance, * Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance