Help Desk Support Technician

2-3 years of Help Desk, Desktop Support, or IT Support experience Experience supporting Microsoft 365 Active Directory user administration, including password resets, account management, and account unlocks Windows 10/11 troubleshooting experience Experience troubleshooting laptops, desktops, and peripheral devices Strong customer service and communication skills Ability to prioritize and manage multiple support requests in a fast-paced environment

Desired Skills & Experience

CompTIA A+, Network+, or Security+ certification Experience with NinjaOne or a similar ticketing platform Basic networking knowledge Experience supporting printers or production environments Interest in continuing to grow within Infrastructure or Systems Administration, Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

70% Windows Desktop & Microsoft 365 Support 20% Active Directory & User Administration 10% Hardware Deployment & IT Projects

Daily Responsibilities

90% Hands-On Technical Support 10% Project Work & Team Collaboration

The Offer

$55,000 - $70,000 annual salary

You will receive the following benefits:

Medical, Dental, and Vision Insurance 401(k) Two weeks of accrued PTO Paid Holidays Flexible scheduling when business needs allow Career growth opportunities within the expanding IT organization

A growing organization in Phoenix, AZ is looking for a Help Desk Support Technician to join its internal IT team. This is a full-time, direct-hire, fully onsite opportunity supporting employees across multiple business locations. This person will provide Tier 1 technical support in a Microsoft environment, working with Microsoft 365, Active Directory, Windows 10/11, desktop hardware, peripherals, and proprietary business applications.

The company is in the middle of a major technology transformation as it brings more of its IT operations in-house and modernizes infrastructure across a growing number of locations. They have already invested more than $500,000 into infrastructure upgrades, including data center improvements, new fiber connections, and replacing legacy environments. This is a great opportunity for someone with a few years of IT support experience who wants to continue building their technical skill set, work alongside experienced infrastructure professionals, and eventually grow into Systems Administration or Infrastructure.