IT Systems Specialist

The position duties include a wide range of activities related to the administration and support of the various computer systems, as well a preparing data analysis, documenting processes and procedures as well as developing reports and presentations., Operates under the direct general supervision of the IT Systems Coordinator. The Systems Specialist exercises no supervision over other employees., The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

· Support multiple systems and monitor employee use, critically examining and identifying training opportunities for employees

· Assist the IT Systems Coordinator and act as back-up in their absence

· Assist with implementing a variety of technological solutions and upgrades

· Support call center hardware and software

· Process all new hire, termination, and access request paperwork in a timely and well tracked manner

· Assist staff in the use and functionality of our systems of record

· Organize and maintain the SharePoint wiki site.

· Modify SharePoint tracking sites as needed

· Review, process, and collect data for PIC/EIV access in a timely and accurate manner.

· Document and update system workflows as required

· Critically evaluate information gathered from multiple sources

· Explain reports and recommendations to multiple audiences

· Perform as “first response” alongside disaster recovery team in emergency situations to limit liabilities and ensure business continuity

· Provide excellent customer service to participants, landlords, co-workers, clients and vendors

· Conduct all job functions in alignment with the PHA Administrative Plan, HUD regulations and other state and local requirements

· Obtain certification in Housing Choice Voucher Specialist within 120 days of employment

· Ensure regular attendance and punctuality

· Perform other duties as assigned

To perform the job successfully, an individual should demonstrate the following competencies:

· Leadership: Provide lead direction on special projects or processes by clearly and effectively setting course of action; and manage efficiency of processes, materials or programs by providing regular feedback and reinforcement to appropriate staff as required.

· Performance Excellence: Set high standards of performance; pursue aggressive goals and work hard/smart to achieve them; strive for results and success; convey a sense of urgency and bring issues to closure; and persist despite obstacles and opposition.

· Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, monitor and measure the needs of both internal and external customers; talk and act with customers in mind; and recognize working colleagues as customers.

· Effective Communication: Ensure important information is passed to those who need to know; convey necessary information clearly and effectively orally or in writing; demonstrate attention to, and convey understanding of, the comments and questions of others; and listen effectively.

· Analytical: Synthesize complex or diverse information; collect and research data; and use intuition and experience to complement data.

· Quality: Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.

· Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one’s own work; and do the required fair share of work.

· Integrity: Must abide by strict ethical standards, integrity, objectivity and confidentiality when dealing with client, employee or financial information, and budget analysis and must avoid any personal conflicts of interest., · A four-year degree from a regionally accredited institution in Information Technology, Public Administration, Social Science or equivalent experience.

· At least one year of work experience that may include internship experiences.

· Proficiency with all Microsoft Office applications, excellent Microsoft Excel skills

· Understanding of and experience with SharePoint (2010 or 2016), SharePoint Designer, and InfoPath is preferred; not required.

· Hands-on experience with Elite preferred. Experience should include day to day user support and report development.

· Excellent writing skills and an ability to write and maintain technical documentation, as well as troubleshoot and explain technical issues and concepts to the layman.

· Experience with Public Housing/Housing Choice Voucher program and or financial systems preferred.

· Self-motivated and focused, with a positive outlook and excellent organizational skills.

· Experience working in a project team-oriented environment.

Pulled from the full job description 401(k) Health insurance Paid time off Vision insurance Dental insurance Flexible spending account Life insurance, * 401(k)

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you willing to submit to a pre-employment background screening?
• Are you or any family member a participant of a Housing Choice Voucher program (section 8, etc) ?
• Please provide an email address and phone number we can contact you at.