Tier 1 Technical Support Specialist

• We deliver custom telecommunication cabling, from simple Ethernet access to coordinating 2,000 plus drops in a national call center.
• Clients count on us to get the job done efficiently and on schedule.

What You Will Do Each Day:

• Answer incoming service desk calls and emails, set ticket priority, and resolve Level 1 issues within 24 hours.
• Troubleshoot software problems and document every step in the ticket system in real time.
• Escalate tougher tickets to Level 2 techs with a warm hand-off.
• Stage, install, and configure client PCs, transfer user data, and follow up to confirm everything works.
• Drive to client sites around the Houston metro in your personal vehicle, with mileage reimbursed.
• Respond to alerts from monitored antivirus and backup systems.

Encompass Technology is hiring a Tier I Technical Support Specialist in Houston, TX. Pay is $20-$25 per hour, full time, Monday to Friday 8am to 5pm. You’ll need an A plus Certification and an associate degree in IT or equivalent experience, and you’ll spend your days resolving client tickets and installing PCs at client sites across the Houston metro.., * You are a natural problem solver who likes figuring out why something broke and fixing it fast.

• You are a clear communicator who explains technical issues without the jargon and leaves clients happier than you found them.
• You take pride in tight documentation, an organized day, and learning something new every week.
• You bring 1-3 years of help desk/call center customer support experience, plus working knowledge of Office 365, Windows OS, and Windows Server.
• You bring proficiency in Microsoft Office and Google Workspace, and experience with Apple and Android devices.
• You bring a valid driver’s license, current insurance, and the ability to pass a standard background check and drug test.

• Pay is $20-$25 per hour.
• Full time, office and client-site based, Monday to Friday 8am to 5pm, with occasional after-hours or weekend work when client needs demand it.
• Overtime eligible.
• Mileage reimbursement for all client travel.
• Training and professional development to earn and keep your credentials, with a path toward Level 2 work.

• Encompass Technology has served Greater Houston businesses for more than 20 years.