Data Center Technician - Brownsville, TX

PGTEK is seeking a Datacenter Hardware Technician to join our team in a fast-paced, high-demand environment. This onsite role in Brownsville, TX involves supporting and maintaining Dell server infrastructure through hands-on hardware troubleshooting, repairs, and installations. The ideal candidate is detail-oriented, physically capable, and thrives in a collaborative datacenter setting., Hardware Maintenance & Repair

• Perform break/fix services on Dell servers, including component replacements (GPUs, NICs, memory, etc.).
• Rack, stack, and deploy hardware in a datacenter environment.

Ticket Management

• Track, prioritize, and resolve hardware service tickets promptly and efficiently.

Troubleshooting & Diagnostics

• Diagnose hardware issues using server architecture knowledge and diagnostic tools.
• Interpret Linux logs for troubleshooting when needed.

Customer Service & Communication

• Maintain clear, professional communication with internal teams and stakeholders.
• Provide support with a customer-first mindset.

Physical Datacenter Work

• Lift equipment (up to 65 lbs), climb ladders, and perform physically demanding tasks.

Team Collaboration & Quality Execution

• Work closely with peers and cross-functional teams to ensure high standards in all deployments and repairs.

• Must be a U.S. Citizen
• 100% onsite presence required in Brownsville, TX
• Flexible to work rotating shifts
• Experience with Dell server hardware in a datacenter environment
• Hands-on break/fix and diagnostic experience
• Strong problem-solving skills
• Ability to lift and move heavy hardware (up to 65 lbs)
• Comfortable working on ladders
• Excellent verbal and written communication
• High attention to detail and commitment to quality

Preferred Qualifications

• Experience with Nvidia GPUs and NICs
• Basic networking knowledge and troubleshooting
• Familiarity with Linux command line (CLI)
• Exposure to RoCE (RDMA over Converged Ethernet) environments

Pulled from the full job description Referral program Tuition reimbursement Pet insurance 401(k) Health insurance 401(k) matching Paid time off, * Immediate eligibility for medical (PPO with HSA option), vision, and dental insurance (base dental plan fully covered by PGTEK)

• TRICARE Supplemental Medical Insurance available
• Life, Short-Term and Long-Term Disability, and Critical Illness insurance (premiums covered)
• 401(k) plan with company match
• ASPCA Pet Insurance discount
• Employee Assistance Program (no cost)
• Generous PTO and holiday schedule
• Education Assistance Program (after 12 months of employment), * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

PGTEK is a true consulting organization focused on helping clients meet their business and technology goals through decades of experience and strong industry relationships. We invest in our team’s professional growth, supporting certifications and continuous learning. Our company is built on people-and we treat them like family.