NetSuite Support Analyst :: 100% remote - Preferred Cambridge, MA

The NetSuite Support Analyst will provide day-to-day technical and operational support for the company’s NetSuite environment. The role will focus on routine system administration, minor system updates, workflow troubleshooting, and support for Finance and Accounting users., * Provide routine technical support for NetSuite.

• Perform minor system administration and configuration updates.
• Maintain approved foreign-exchange rates.
• Troubleshoot and restart failed or stuck workflows and scheduled processes.
• Resolve common application issues and user support requests.
• Support user accounts, roles, permissions, and access changes.
• Partner with Finance and Accounting users to investigate and resolve issues.
• Work with the IT Service Desk to manage, track, and close NetSuite support tickets.
• Document common issues and support procedures.
• Escalate complex configuration, integration, scripting, or development issues to senior resources or vendors.

• 4 years of hands-on NetSuite support or administration experience.
• Experience supporting Finance and Accounting users.
• Working knowledge of NetSuite workflows, user administration, roles, and permissions.
• Strong troubleshooting and problem-solving skills.
• Experience working with a ticket-management or IT service-management process.
• Ability to work independently in a remote environment.
• Clear written and verbal communication skills.