NICE inContact Chat & Email UI / Cyara Automation Tester

We are seeking experienced QA/Test Automation professionals with strong hands-on expertise in NICE inContact Chat & Email UI End-to-End (E2E) Testing and Cyara Automation., * Perform end-to-end testing of NICE inContact Chat and Email UI applications.

• Design, develop, and execute automated E2E test scenarios using Cyara.
• Validate complete customer journeys across NICE inContact Chat and Email channels.
• Create and maintain automated test cases and test scripts.
• Execute functional, integration, regression, and end-to-end testing.
• Identify, document, and track defects through resolution.
• Analyze test failures and troubleshoot issues across application workflows.
• Collaborate with developers, business analysts, and other QA teams to resolve defects.
• Participate in test planning, execution, reporting, and release validation.
• Maintain automation scripts and continuously improve test coverage.
• Support regression testing for application enhancements and production releases.
• Provide clear test results, defect details, and status updates to project stakeholders.

The ideal candidate will have a strong background in testing contact center applications, with specific experience automating and validating NICE inContact Chat and Email workflows using Cyara., Required Skills & QualificationsMust-Have Skills

• Strong experience with NICE inContact Chat & Email UI E2E Testing.
• Hands-on experience with Cyara Automation.
• Experience performing E2E automation testing for NICE inContact Chat & Email.
• Strong QA / Test Automation background.
• Experience developing and executing automated test scenarios.
• Strong understanding of functional, integration, regression, and E2E testing.
• Strong defect identification, troubleshooting, and root-cause analysis skills.
• Excellent communication and collaboration skills.

Preferred Skills

• Experience with Contact Center / Customer Experience platforms.
• Experience testing omnichannel customer interactions.
• API testing and integration testing experience.
• Knowledge of CI/CD and automated testing pipelines.
• Experience with Agile/Scrum methodologies.
• Experience with test management and defect tracking tools such as Jira.
• Experience working with enterprise-scale QA and automation teams.

Pay: $50.00 - $55.00 per hour

Application Question(s):

• GC, USC, GC EAD or (only strong Visa Dependent)

• Strong experience with NICE inContact Chat & Email UI E2E Testing.
• Hands-on experience with Cyara Automation.
• Experience performing E2E automation testing for NICE inContact Chat & Email.
• Strong QA / Test Automation background.