IT Helpdesk Technician Level 1

We are seeking a proactive and customer-focused IT Helpdesk Technician Level 1 to join our dynamic IT support team. In this role, you will be the first point of contact for end-users experiencing technical issues, providing prompt and effective assistance across a wide range of hardware, software, and network-related concerns. Your energetic approach will help ensure seamless IT operations, enhance user satisfaction, and contribute to the overall efficiency of our organization’s technology infrastructure. This position offers a fantastic opportunity to develop your technical skills while supporting a vibrant, fast-paced environment., * Respond promptly to incoming help desk tickets via help desk systems, providing clear and professional technical support.

• Troubleshoot and resolve issues related to computer hardware, operating systems (Windows, Linux), and peripherals such as mobile devices and printers.
• Support software troubleshooting efforts for applications including Microsoft Office suite and other enterprise tools.
• Assist with network troubleshooting tasks involving LAN (Local Area Network), TCP/IP protocols, DNS, VPN connections, and Active Directory management.
• Support desktop support activities such as installing, configuring, and maintaining computer hardware and software components.
• Manage user accounts and permissions within Active Directory and assist with Group Policy Object (GPO) configurations to ensure security compliance.
• Collaborate with team members to analyze technical issues, escalate complex problems when necessary, and document solutions thoroughly for future reference.
• Maintain accurate records of customer support tickets, issue resolutions, and equipment inventories to ensure efficient tracking and reporting.
• Provide technical troubleshooting support for network infrastructure including switches, routers, TCP protocols, and LAN configurations.
• Assist in equipment troubleshooting and hardware support tasks to minimize downtime and improve user productivity.

• Proven experience in technical support or help desk roles with a strong understanding of IT support fundamentals.
• Familiarity with Microsoft Office applications and Windows operating systems; knowledge of Linux is a plus.
• Strong understanding of computer networking concepts such as TCP/IP, DNS, VPNs, LANs, and network troubleshooting techniques.
• Experience with help desk systems for ticket management and customer support tracking.
• Knowledge of Active Directory management including user account setup, GPO configuration, and permissions management.
• Ability to troubleshoot hardware issues related to computer hardware components and peripherals effectively.
• Excellent communication skills with a customer service-oriented mindset; able to explain technical concepts clearly to non-technical users.
• Analysis skills to diagnose problems quickly and implement effective solutions efficiently.
• Basic understanding of Microsoft Windows Server environments is desirable but not mandatory.

Join us in delivering exceptional IT support that keeps our organization running smoothly! We value energetic team players who are eager to grow their technical expertise while making a positive impact on our users’ experience every day., * Helpdesk support: 1 year (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off, * 401(k)
• Health insurance
• Paid time off