IT Help Desk Analyst

• Provide Level 1 and Level 2 technical support to Unilock employees, delivering prompt, professional, and customer-focused service.
• Configure, deploy, and maintain computers, peripherals, and related technology equipment in accordance with company standards and best practices.
• Effectively prioritize, manage, and resolve multiple support requests while meeting service expectations and deadlines.
• Assist with the installation, configuration, and support of network-connected devices, including servers, printers, and manufacturing/plant equipment.
• Collaborate with IT team members to deliver exceptional technology support, maintain system reliability, and continuously improve the user experience.
• Manage the company mobile device program, including cell phone provisioning, inventory, carrier relationships, troubleshooting, and user support, while helping IT Desk assist employees
• Provide administrative support for IT operations, including maintaining records, managing technology assets, preparing reports, and supporting departmental projects and initiatives

• Thorough understanding and experience with configuring Windows 10, 11, and Mac computers
• Thorough understanding and experience working with Active Directory and Microsoft Entra ID
• Thorough understanding and experience working with and supporting the Microsoft Office suite of software
• Ability to investigate, resolve, and escalate issues in a timely and professional manner
• Willingness to assist other departments quickly to resolve issues
• Certification by Microsoft and one or more Helpdesk certifications, Preferred
• Associates or better
• Technical/other training or better

Licenses & Certifications

Preferred

• Microsoft Cert IT Prof, Preferred
• MS Office
• Communication
• Multi-Task
• Problem Solving
• Programming
• Software Development
• Troubleshooting, * Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Innovative: Consistently introduces new ideas and demonstrates original thinking, * Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Self-Starter: Inspired to perform without outside help

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Health savings account
• Flexible spending account
• Life insurance
• Opportunities for advancement, Salary Range - $60K - $70K annually (Based on Experience) with the potential to earn a yearly bonus

What we offer you *

• Health Benefits - Effective 1st of the month following start date
• 401k Matching (after a year)
• Life Insurance, HSA & FSA plans
• Well-being Support
• Charitable Contribution Matching
• Paid Time Off
• Year-End Company-wide closure/paid time off