IT Healthcare Consultant - Project Manager - Consultant

looking for an IT Healthcare Consultant - Project Manager - Consultant who will be the lead for MMIS Medicaid Systems Operational Management. This position will lead teams that support business-critical operations for MCO enrollment, claims and encounter processing and payment and other support functions., * Oversee, coordinate, and perform operations and support activities for MMIS, Encounter Processing System, and other supporting systems. To include communication and coordination with vendors, Office of Cyber Security, Enterprise Architecture, etc.

• Maintains an effective organizational team and motivates diverse staff to accomplish mission critical operations and objectives. These teams provide production support, helpdesk, interface/EDI support, and stakeholder monitoring and
• Oversee incident and issue management. Ensures documentation, tracking, escalation and resolution for all ticket types. Ensures timely resolution of production issues.

Bachelor s degree in a technical, business, or healthcare field. 5+ years of equivalent experience in business/systems analysis and/or computer systems development/modification may be substituted.

3+ years of prior experience managing system operations and or administrative program functions in healthcare environment,

5+ years of experience in project/program management managing system implementations or enhancements.

Ability to provide incident management on call and after hours

Preferred Skills

Prior experience managing operations of Medicaid Enterprise systems.

Ability to make presentations and prepare reports.

Knowledge of Medicaid eligibility, enrollment, and MMIS domain concepts.

Experience with ticketing software.

Experience with writing standard operating procedures for new system implementations.