Adobe Workfront Consultant

Hands-on Adobe Workfront experience in a large enterprise environment, supporting complex workflows, governed configurations, and a high volume of users across many teams and business units

Demonstrated experience operating within a large Workfront instance that includes multiple Group Administrators, requiring strong governance, coordination, and consistency across configurations, standards, and enablement approaches

Advanced Workfront reporting and dashboard expertise, including custom reports, calculated fields, text mode, and executive-level dashboards that translate operational, adoption, and performance data into actionable insights

Proven ability to design and facilitate live training sessions, office hours, and product demonstrations, translating complex platform and AI capabilities into practical, role-based use cases that drive adoption and value

Strong consultation and stakeholder engagement skills, with experience gathering business requirements, acting on user feedback, and recommending scalable, governed solutions aligned to enterprise needs

Experience providing Tier 2 platform support, including root cause analysis of complex configuration, access, workflow, and reporting issues, and coordinating effectively with Adobe Support for escalations

Experience developing and maintaining Tier 0 self-service enablement, such as guides, FAQs, job aids, demos, and troubleshooting resources that reduce support volume and improve time to resolution

Proven capability to track, analyze, and report on AI feature adoption, identifying gaps, risks, and opportunities while promoting responsible, governed use aligned to business objectives

Strong written, verbal, and presentation skills, with the ability to communicate effectively with end users, peer administrators, product teams, and senior leadership

Highly organized, self-directed, and comfortable operating in ambiguity, balancing day-to-day platform support with long-term optimization and enablement initiatives

Adobe Workfront Core Developer Professional Certification (required or strongly preferred), demonstrating advanced platform knowledge and technical credibility

Bachelor’s degree or equivalent professional experience in technology, operations, project management, or a related field