IT, Systems Administrator

The Systems Administrator reports to the Director of IT, Infrastructure & operations. The Systems Administrator is responsible for managing, maintaining, and ensuring the reliability and security of the organization’s IT infrastructure. This role involves overseeing servers, networks, and related technology, as well as providing technical support to end-users., Systems Management:

• Install, configure, and maintain IT infrastructure systems.
• Monitor system performance and troubleshoot issues to ensure optimal performance.
• Manage user accounts, permissions, and access controls.
• Perform monthly systems and server maintenance.
• Perform routine and scheduled audits of infrastructure systems.

Technical Support:

• Perform troubleshooting & technical support for hardware, software, and network issues.
• Develop and maintain technical documentation and user guides.
• Provide tier 2 & 3 systems and software support for end-users as needed.

Project Management:

• Participate in IT projects, including the planning, implementation, and rollout of new systems and technologies.
• Collaborate with other departments to understand their IT needs and provide solutions.

• Commitment to overseeing projects through completion., * Promotes team building through encouragement, support, shared decision-making, and the seeking of synergistic results.

• Utilizes supervision appropriately and willingly participates in training, demonstrating a desire for learning and professional development.

• Communicates effectively both verbally and in writing.

• Partners with and openly communicates and collaborates with department associates, program managers, and other staff associates

• Demonstrates excellent customer service both internal and external

• Openly supports departmental and organizational changes.

• Participates in identifying continuous improvement areas within department or agency and presents possible solutions.

• Consistently produces quality work.

• Utilizes necessary knowledge and skills to perform the job, keeping current with new and best practices.

• Attends and participates in required department and agency meetings and trainings

• Attention to detail and strong organization skills.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and as part of a team., * Must be a high school graduate or have HS equivalent, * Minimum of three years experience in information technology required.
• Enterprise or Health Care IT experience preferred.

PERFORMANCE COMPETENCIES:

• Collaboration
• Desktop Infrastrucutre Maintenance
• Special Projects- IT
• Technical Expertise and Usage
• Problem Solving

KNOWLEDGE/SKILLS/ABILITIES:

• Proficiency with Windows desktop and server operating systems
• Knowledge of basic networking protocols and technologies (TCP/IP, DNS, DHCP, etc.).
• Experience with virtualization technologies (VMware, Hyper-V, etc.).
• Familiarity with cloud platforms (AWS, Azure, Google Cloud).
• Basic knowledge of scripting languages (PowerShell, Bash, Python).
• Desire/ability to remain up-to-date on latest developments and trends within the IT industry.
• Knowledge of LAN/WAN technologies, hardware, software, and network communication protocols including problem solving skills related to data processing systems and equipment.
• Ability to work with end-users, outside vendors, and management to resolve problems and implement new technologies.
• Strong analytical and technical skills.
• Ability to communicate clearly, concisely, and professionally in both oral and written form.
• Working knowledge of technical tools and methods.
• Working knowledge of enterprise IT standards and procedures.
• Experience creating technical documentation for end-users and IT staff.
• Able to act independently with only occasional direction on complicated or diverse issues.
• Demonstrated results-achiever and team-oriented attitude with a strong attention to detail.

CERTIFICATIONS/LICENSES:

• CompTIA Network+,CompTIA Security+, and ITIL Foundation Preferred

Essential behaviors:

• Additional assignments are assumed willingly.

• Demonstrates sensitivity to cultural and ethnic differences in all interactions.

• Adheres to agency policies and procedures and supports agency mission and values.

• Completes all required paperwork and reports accurately in a timely manner.

• Meets established performance/productivity standards as determined by program and agency leadership.

• Practices accountability, confidentiality, and strong ethical standards.

• Demonstrates integrity as evidenced by honesty, trustworthiness, respect for self and others, sincerity, and valuing diversity.

• Demonstrates the ability to work collaboratively with other personnel and/or service providers or professionals.

• Utilizes agency technology and attends training on updates and/or new applications.

• Exhibits responsibility through good attendance, effective time management, dependability, self-discipline, flexibility, and working independently.

Competitive Salary

Generous benefit package and paid time off