Senior Support Engineer

• Provides technical support and expertise to Site CSRs with a particular emphasis on promoting best practice and ensuring consistency of process concerning supporting equipment to maximize company profitability.

• Maintains high level of equipment up time through knowledge of products, systems network, and customer requirements with a view to maximizing customer satisfaction.

Provides technical expertise to support sales activities and support the completion of RFI’s, RFQ’s, quotes and SOW’s in accordance with company process and policy to support the delivery of sales and profitability targets.

• Supports a wide range of technical product activities including but not limited to Try & Buys, installation of complex configurations and beta testing to ensure customer satisfaction and solution profitability.

• Provides a link between the service department, engineering, Quality, and Manufacturing

• Supports product quality and defect closure across all product lines to maintain world class products

• Provides technical training and support to training activities

• Support of test engineering functions on product development and product issues.

• Danbury integration and refurbished module support as needed, * Supporting a culture and behavioural shift amongst the CSR communities to move from a break/fix mind-set to a continuous improvement and trusted partner with clients.
• Supporting the upskilling of the CSR workforce.

Req Benefits: As a leading provider of enterprise print, mail, and customer communications solutions, BlueCrest, Inc. is committed to its employees. This commitment is embodied in our competitive benefits package, which includes medical, dental, and vision coverage, as well as flexible spending accounts, life insurance, disability income, 401(k) Savings Plans, and employee assistance and wellness programs.

Essential

• Proven engineering experience in mail or print technology
• Written and verbal communication skills.
• Customer management and reporting skills.
• Ability to work within defined time lines.
• Ability to work independently with minimum supervision.
• Ability to train and coach technical skills

Desirable

• Demonstrable leadership capability.
• A+N+ and or ONC / HNC, Basic Networking, Advanced PC.
• Demonstrable experience in teaching, training or development experience.
• Consulting skills including effective listening, problem solving and facilitation.

Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Employee assistance program