Electronic Support Engineer

The Electronic Support Engineer will be responsible for delivering high-quality technical support both internally and to external customers. This is a varied, hands-on role providing expert electronic technical support across the full product range., * Providing technical support to customers via telephone, email, and other channels

• Diagnosing and resolving electronic hardware and system issues
• Preparing and delivering technical training to customers and end users
• Testing and configuring products prior to dispatch
• Assisting the sales team with technical queries and customer support
• Occasional site visits to support customers when required
• Where time allows, supporting the small-batch production team with testing, configuration, and light assembly work

• Strong electronics engineering background (HNC level or above is highly desirable)
• Solid hands-on experience with electronic systems, fault finding, and diagnostics
• Good working knowledge of test equipment such as oscilloscopes and digital multimeters
• Excellent customer service and communication skills (telephone and email)
• Proficient in MS Office
• Proactive, self-motivated, and able to work with minimum supervision

Nice to Have

• Knowledge of IP networks, Ethernet, and TCP/IP configuration
• Experience with SIP Telephony Systems

Our client is a successful, established engineering company based in West Sussex, specialising in the design and manufacture of safety and communication systems. Due to continued growth, they are now seeking an experienced Electronic Support Engineer to join their team.