Systems Administrator / IT Systems Specialist

Swoon Group

San Diego, CA, United States

6 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

4 years minimum

Compensation

$80,000.0 - $100,000.0

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Microsoft Windows Active Directory Business Software System Configuration Identity and Access Management IT Management Virtual Private Networks (VPN) Microsoft Software Windows Servers Networking Basics Azure Active Directory VMware Virtualization

+9 more

Software Vulnerability Management Wide Area Networks Wireless Access Point Data Storage Management Software Troubleshooting Firewalls (Computer Science) Information Technology Network Support Vmware

Job description

Provide hands-on, day-to-day support for IT systems including servers, business applications, networks, and end-user devices to ensure reliable operations.
Manage and resolve support tickets, incidents, and service requests efficiently, escalating higher-complexity issues to senior IT leadership as needed.
Perform routine system administration tasks such as maintenance, patching, updates, monitoring, and troubleshooting across the IT environment.
Support core Microsoft technologies including Windows Servers, Active Directory, and Microsoft 365, including basic account and access management.
Assist with infrastructure support such as VMware (or similar virtualization), backups/restores, storage management, and endpoint/device configuration.
Provide foundational network support for switches, VPNs, firewalls, wireless access, and connectivity-related issues impacting users and systems.
Support security and compliance processes by following established policies, assisting with access reviews, vulnerability remediation, audit documentation, and security escalation procedures.

Requirements

4+years of experience in IT support, systems administration, or technical support in a hands-on environment.
Travel to Mexico approximately once a month
Working knowledge of core Microsoft infrastructure, including Windows Server, Active Directory, Microsoft 365, and Azure AD (support-level).
Technical foundation in infrastructure operations, including VMware virtualization, networking fundamentals (LAN/WAN, VPN), and backup/recovery concepts.
Strong troubleshooting and customer service skills, with the ability to resolve issues efficiently and support end users professionally.
Clear communication and process discipline, including following documented procedures, writing/updating documentation, and escalating issues appropriately (regulated/security-focused experience preferred).