System Administrator

The System Administrator supports our IT infrastructure, ensuring system availability, security, and performance. This role collaborates with IT team members, vendors, and end users to deploy, troubleshoot, optimize, and support technology systems. They analyze and resolve complex, escalated issues, implement processes and SOPs, and apply best practices to improve system usability, uptime, and efficiency while delivering a high level of user support., * Lead design and implementation of enterprise IT infrastructure (networking, cloud), ensuring security, performance, and 24/7 availability

• Develop and execute Business Continuity and Disaster Recovery plans
• Manage Windows servers, desktops, Active Directory, and Office 365
• Automate and optimize systems using PowerShell, Python, or Ansible
• Monitor, maintain, and enhance systems, including Pulseway and AssetSonar platforms
• Troubleshoot complex and widespread issues; serve as escalation point for IT support and assist end users
• Perform system maintenance; test and deploy patches, firmware, and updates
• Manage integrations and automations to improve user experience and security
• Maintain accurate documentation, SOPs, and records in ticketing/change management systems
• Lead strategic IT projects; mentor team members and stay current on emerging technologies

• 2-4 years of experience in systems administration and/or IT Infrastructure
• Strong knowledge of Windows Operating systems, Group Policy, Active Directory, Azure AD, and Azure
• Experience with virtualization (VMware, Hyper-V) and enterprise storage
• Knowledge of VoIP systems and cloud networking in distributed environments
• Hands-on experience with enterprise monitoring tools (e.g., SolarWinds, PRTG, Splunk)
• IT Certifications like CCNP, MCSE, or Azure Solutions Architect
• Strong knowledge of IT infrastructure, networking, cloud platforms, and enterprise applications
• Experience with IT service management tools, monitoring systems, and automation technologies
• Proven track record of improving uptime, performance, and security
• Proven track record of identifying needs and implementing system improvements to reduce user issues
• Excellent problem-solving, analytical, and organizational skills
• High standards for integrity, confidentiality, and meeting deadlines
• Proven ability to create SOPs and documentation independently
• Customer service oriented with a problem-solving attitude
• Ability to listen to non-technical users and identify, understand and analyze underlying technical issues

Preferred:

• Bachelor’s degree in information systems, business or related field
• Experience with Zendesk or other similar IT Support ticketing systems
• Experience with Asana or other similar project management tools

Pulled from the full job description

• Professional development assistance
• Pet insurance
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account, * 401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select
• Paid professional development, leadership training, and relocation opportunities nationwide
• 80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO)

DaBella is the fastest-growing home improvement company in the United States. We have a total of 67 branches across the nation and are continuing to open new locations every year! Our vision is to care for families and care for homes, while striving to transform home improvement services across the county! When you join the DaBella Team, you’ll experience a shared dedication to a greater goal, and an opportunity to be part of a future-focused team of innovative leaders.