Senior Service Designer (Networking & Data Center IT Professional Services)

The Service Designer translates customer requirements, business objectives, and engagement scope into delivery-ready service designs for complex IT infrastructure and transformation programs across workplace, networking, data center, and emerging technologies.

This role owns the creation of the Service Design Package (SDP), defining how services will be executed across consulting, deployment, integration, and program management. The Service Designer ensures solutions are feasible, scalable, and commercially sound, aligned to Computacenter’s delivery capabilities and methodology.

Working closely with Services Sales, Delivery, and Commercial Finance, the Service Designer defines the delivery model for each opportunity including WBS, staffing, assumptions, risks, and timelines. This is a critical role in sales campaign ensuring services are structured for successful and repeatable execution.

Annual Compensation: $160K - $180K USD

What you’ll be doing

• Translate customer requirements and engagement scope into delivery-ready service designs
• Develop Work Breakdown Structures (WBS), task hierarchies, and delivery sequencing
• Build staffing models, resource plans, and project timelines
• Own and produce the Service Design Package (SDP) including delivery approach, scope, and SOW inputs
• Define and document assumptions, constraints, dependencies, and customer responsibilities
• Develop effort-based cost inputs aligned to scope and delivery model
• Identify cost drivers, risks to margin, and optimization opportunities
• Support pricing discussions through clear scope definition, assumptions, and trade-offs
• Partner with Services Sales, Delivery, PMO, and Commercial Finance to validate feasibility and alignment
• Engage subject matter experts to validate design assumptions and delivery approach
• Identify and document delivery risks, dependencies, and mitigation plans
• Support deal governance, approvals, and compliance processes
• Ensure structured handoff from pre-sales to delivery teams
• Contribute to standardization, templates, and scalable service design frameworks
• Embrace and support Computacenter’s mission and core values.

• Bachelor’s degree or equivalent experience in Information Technology, Engineering, or related field
• 5-10 years of experience in IT services delivery, service design, solution architecture, or program delivery roles
• Prior experience working in a systems integrator, IT services provider, or enterprise IT organization
• Proven experience supporting or building service delivery models for complex, multi-site or multi-workstream engagements
• Hands-on experience developing WBS, staffing models, delivery plans, or service documentation
• Exposure to pre-sales, RFP, or bid response processes for services-led opportunities
• Experience working across multiple technology domains such as workplace, networking, and data center
• Familiarity with IT services delivery lifecycle, methodologies, and governance processes
• Legally eligible to work in the United States
• Self-starting and results driven though clear prioritization of deliverables
• Ability to identify and articulate risks, assumptions, dependencies, and constraints
• Experience building staffing models, effort estimates, and resource plans
• Strong cross-functional collaboration skills across Sales, Delivery and PMO.
• Ability to operate effectively in high-velocity, ambiguous pre-sales environments
• Strong documentation and presentation skills across WBS, SOW inputs, process flows, and service artifacts
• Proficiency in tools such as Excel (modeling), Visio/Lucid (workflows), PowerPoint (presentations), and Word (documentation)
• Working knowledge of IT infrastructure domains including workplace, networking, data center, and related services
• Ability to balance standardization and customization to drive repeatable, scalable service designs
• Managing and minimizing risk to bid deliverables and ensuring we always have the customer and customer deliverables in mind

Pulled from the full job description Tuition reimbursement Paid parental leave Parental leave Health insurance 401(k) matching Vision insurance Dental insurance, Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Pension & financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? For our people based in the US, we offer automatic enrollment onto our 401(k)-retirement plan with a company match. For our Canadian colleagues we offer enrollment onto a Registered Retirement Savings Plan provided by Canada Life where we’ll match 25% up to 6% of your base earnings. Irrespective of where you’re based, you’ll also have access to our financial advisors who can help you with your retirement planning needs.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

Flexible benefits

We offer a wide range of benefits that you can tailor to fit you needs. In addition to great medical, dental, and vision coverage options, we also provide 100% company-paid life insurance, and short- and long-term disability insurance. Our easy to navigate employee benefits platform, you’ll have the opportunity to enroll in supplemental life insurance.

We’re a place where you can belong

At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you’ll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier-free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need.

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.