Services Specialist (Networking & Data Center IT Professional Services)

The Services Specialist is a customer-facing, consultative role responsible for shaping and driving IT services opportunities across infrastructure, networking, data center, and emerging AI/automation programs.

This role partners closely with Sales, Service Designers, Commercial Finance, and Delivery leadership to create compelling, commercially aligned service solutions that meet customer business outcomes and strengthen Computacenter’s strategic position. The Services Specialist acts as the bridge between customer requirements and Computacenter’s delivery capability and translating needs into structured service offerings, solution components, and clear commercial constructs.

What you’ll be doing

• Develop service solutions that align customer requirements with Computacenter’s delivery capabilities, commercial goals, and operational feasibility.
• Shape and influence bid strategy by defining clear service approaches and delivery models that strengthen competitive positioning.
• Maintain strong internal collaboration with business leaders and practice teams while modeling Computacenter’s mission, Winning Together values.
• Drive IT services opportunities end to end, engaging the right technical, commercial, and delivery experts at the right time to progress and win deals.
• Lead pre-sales coordination with Technical Solution Architects, Service Designers, and delivery teams to ensure solution clarity and integrity.
• Participate in customer discovery and strategy sessions to validate requirements, articulate Computacenter’s value, and frame desired business outcomes.
• Collaborate closely with costing, finance, and delivery teams to refine assumptions, validate resource models, and produce commercially sound proposals and quotes.
• Support commercial negotiations by identifying risks, defining dependencies, documenting assumptions, and shaping contractual structures that protect margin and delivery success.
• Engage customers consultatively, clearly articulating value, ROI, delivery methodology, commercial constructs, and expected business impact.
• Lead or participate in service definition workshops to shape service descriptions, delivery models and support operational artifacts such as WBS, RACI, workflows.
• Advise peers, sales teams, and leaders on evolving service capabilities, customer needs, and emerging technology trends.
• Champion seamless handoff from sales to delivery
• Uphold pipeline hygiene, forecasting accuracy, and structured documentation to ensure visibility, governance, and predictable business planning.

• Bachelors degree or equivalent in work experience.
• 5-7 years’ experience selling IT services with a proven track record of success.
• Minimum of 3 years of sales experience specifically in selling IT services.
• Broad knowledge of infrastructure technologies (e.g. Hybrid cloud, Networks, Cloud, Modern Operations)
• Technical and process certifications is a plus
• Legally eligible to work in the United States.
• Experience with IT service delivery lifecycle and methodologies
• Understanding and knowledge of IT trends and business needs.
• Excellent communication and presentation skills, capable of engaging both technical and executive audiences.
• Ability to develop and maintain client engagements/relationships.
• Ability to design in-depth, complex technical professional services solutions.
• Strong problem-solving capability with ability to untangle ambiguous requirements and design structured solutions.
• Advanced knowledge of Excel (build and analyze pivot tables), PowerPoint (create/edit visuals), Visio/Lucid (build workflows and architectures)

Pulled from the full job description

• Tuition reimbursement
• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance, Interested in continuing your formal education or pursuing various certifications? Computacenter provides up to $5,250 in tuition reimbursement for full time employees. We value continuing education, and this assistance includes tuition, books, registration fees, and more.

Pension & financial security

Thinking ahead, planning for life’s uncertainties, or simply saving for a rainy day? For our people based in the US, we offer automatic enrollment onto our 401(k)-retirement plan with a company match. For our Canadian colleagues we offer enrollment onto a Registered Retirement Savings Plan provided by Canada Life where we’ll match 25% up to 6% of your base earnings. Irrespective of where you’re based, you’ll also have access to our financial advisors who can help you with your retirement planning needs.

Parental leave

If you’re expanding your family, you can utilize our parental leave program that provides twelve weeks of 100% paid leave for birthing parents, and two weeks of paid leave for non-birthing parents. Grow your family with peace of mind as you grow professionally with us.

Flexible benefits

We offer a wide range of benefits that you can tailor to fit you needs. In addition to great medical, dental, and vision coverage options, we also provide 100% company-paid life insurance, and short- and long-term disability insurance. Our easy to navigate employee benefits platform, you’ll have the opportunity to enroll in supplemental life insurance.

We’re a place where you can belong

At Computacenter, people matter. We value what makes you, you, and believe everyone should feel comfortable being themselves at work. Here, you’ll be recognised for your contribution, supported to grow, and welcomed into a vibrant, collaborative culture where you can experience a genuine sense of belonging - because when you thrive, we thrive.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier-free experience. All that matters to us is that you share our vision and values and bring the skills and experience we need.

At Computacenter, we have been writing success stories for more than 40 years. Today, we’re driving digital transformation with over 20,000 employees worldwide. We develop IT strategies, implement new technologies and manage complex infrastructures.

As a proud, independent partner to some of the world’s leading technology providers, our portfolio covers workplace, applications & data, cloud & data center, security, and networking. What’s the secret of our success? Quite simply, it’s our people.

The people who bring their unique skills and perspectives to a diverse and inclusive environment that enables them to reach their full potential.