Application Production Support Analyst

This is a production support role within the Market Risk domain. The successful candidate will be responsible for resolving business queries, managing user support mailboxes, handling feed and batch support items, and incident management. This position requires hands-on experience with tools such as SQL, UNIX/LINUX, ITSM, ITRS, JIRA, DynaTrace, and Splunk., * Respond to and resolve business queries for Market Risk space

• Manage user query mailbox effectively, understand the scope of team’s work and ensure timely and appropriate response is provided for all user queries
• Respond to and resolve feed and batch support items, manage alerts and monitoring
• Utilize important framework tools such as ITSM, ITRS, JIRA, DynaTrace and Splunk for both making updates and producing reports
• Provide timely and accurate user notifications as well as managing escalations when needed for incident management
• Perform documentation and knowledge management
• Follow up and coordinate resolutions with various development teams
• Assist with metrics reporting
• Coordinate and perform Business Continuity testing and related paperwork
• Organize and run meetings independently for issue resolution
• Identify scope for automation to reduce manual, repeating tasks

• 10+ years of Production Support experience
• Strong SQL knowledge
• Strong UNIX / LINUX knowledge
• Knowledge of Software Development Life Cycle
• Working knowledge of ITIL
• Strong verbal and written communication skills
• Excellent project and time management skills
• Ability to work in a multi-regional team
• Working knowledge of ITRS, DynaTrace and Splunk
• Working knowledge of Autosys and Bob jobs
• Python Scripting knowledge

Desired skills:

• Financial industry experience
• Knowledge of Market Risk
• Agile methodology
• Operations exposure with Windows OS
• Working knowledge with Tableau

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident), For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.