Technical Services Engineer

This role focuses on technical services for the company’s customers using industrial software and hardware in manufacturing and process facilities, including HMI/SCADA, PLC programming, motion, variable-frequency drives, and robotics.

• Responsibilities include learning real-world applications for the use of products and formal and informal training.
• Creating and preparing technical demonstrations along with on-site support and application engineering.
• Working with customers to implement our products. This includes assisting their team with hardware and software design, programming, and installation. These projects are typically short-term, not multi-year projects.

• Required degree in Engineering (EE, ME, ChemE, BioMed, etc), Computer Science or equivalent field.
• Experience with Microsoft OS products, SQL Server, Visual Studio .NET, networking, Linux, and security is desirable, but not mandatory for recent university graduates.

General Skill Requirements:

• Learn Quickly - this includes new technologies, new software, new communications options, and new manufacturing processes.
• Conceptualize - ability to listen to technical requirements and conceptualize how these would be met with our current products.
• Problem Solve and Troubleshoot - the ability to ask the appropriate questions to find the root cause of an application problem and know when to escalate an issue.
• Verbal - ability to explain technical concepts and details such that people clearly understand what you are trying to convey.

Personal Characteristics

• Good Communication Skills - we are a service organization and as such our value is in understanding the customers’ needs and explaining our solutions to meet those needs.
• Enjoy People - to be successful, you must enjoy working with many different types of people. This job may require you to be more outgoing than your natural inclination.
• Team Member - everyone within the company works together towards the common goal. This is a core value of our company. You will need to meet others’ requests, request others to do things for you, and respond positively to customers. Simply put, treat others as you wish to be treated.
• Self-Managing - we do not micro-manage your work life. You’ll need to manage your time effectively, organize your materials, and deliver quality work without constant supervision.
• Objective Perspective - for customers, we are the manufacturer’s advocate, but to manufacturers, we are the advocates for the customer. This does require a certain amount of objectivity for both parties.
• Conciliatory non-combative Attitude - we are not dealing with personal core values, but rather selling and applying technical products. We strive to provide great customer service through attentiveness, follow-through, and considering the customer’s perspective

• Competitive salary & bonus package
• Full benefits package including medical and excellent retirement benefits
• Paid holidays and vacation, personal, sick time.
• Company-provided cell phone, laptop, software, and supplies
• Great working environment with a team approach.