IT Help Desk Support

We are seeking a dedicated and knowledgeable IT Help Desk Support professional to join our team in Hinton, VA. The ideal candidate will provide technical assistance and support related to computer systems, hardware, or software. This role requires excellent problem-solving skills, strong communication abilities, and a customer-focused mindset., * Respond to incoming requests for technical assistance via phone, email, or in-person.

• Diagnose and resolve technical hardware and software issues.
• Install, modify, and repair computer hardware and software.
• Maintain daily performance of computer systems.
• Provide support for network connectivity issues.
• Document internal procedures and write relevant reports.
• Assist in the setup of new user accounts and profiles.
• Escalate complex issues to higher-level IT staff when necessary.
• Ensure security through access controls, backups, and firewalls.
• Stay updated with the latest technology trends and IT best practices.

• Associate’s degree in Information Technology, Computer Science, or related field preferred.
• Proven experience as a help desk technician or other customer support role.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Familiarity with remote desktop applications and help desk software.
• Excellent communication skills and a customer-oriented approach.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.