Support Desk Engineer

BURKS IT CONSULTING, LLC

Kingsport, TN, United States

27 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$30,000.0 - $50,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Apple Mac Systems Software Applications Microsoft Azure Cyber Security Computer Networks Hyper-V Microsoft Servers Windows Servers Server Virtualization Peripherals Vmware

Requirements

Burk I.T. is looking for a new engineer to join our existing client-centric support desk team. Though I.T. experience is an important factor, this job centers around great customer service, strong communications skills and a willingness to go the extra mile to ensure the client is happy. We are looking for candidates with integrity, reliability, flexibility and a positive attitude!, * Microsoft server and desktop operating system knowledge and experience (Windows 11, Server 2016/2019/2022, Microsoft 365/Azure/Intra ID)

Apple MacOS knowledge and experience
Desktop peripherals knowledge and experience (printers, scanners, etc.)
Fundamental computer networking knowledge
Fundamental IT security knowledge
Familiarity with server virtualization (VMWare, Microsoft Hyper-V)

Relevant Certifications*:

Microsoft - Windows 11
Microsoft - M365 Fundamentals / Associate / Expert
CompTIA A+ / Network+ / Security+
Microsoft - Windows Server 2016/2019/2022

Interpersonal Skills:

Ability and desire to be part of a great team
Ability and desire to learn new things
Flexibility with a Positive Attitude
Confident Humility
Integrity, Reliability and Accountability
Strong customer service and public facing support skills
Strong verbal and written communications skills
Strong problem-solving abilities and experience
Sound time management and task management abilities

*Equivalent experience and job-related training is applicable., * Desktop Application Support: 2 years (Preferred)

Computer Support: 2 years (Preferred)

Benefits & conditions

Pulled from the full job description

Professional development assistance
401(k)
Health insurance
401(k) matching
Paid time off
Health savings account
Life insurance, * 401(k)
401(k) matching
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance

About the company

Burk I.T. Consulting is an I.T. managed services provider based in Kingsport, Tennessee and has been providing I.T. support and services to clients in East Tennessee, Southwest Virginia, and Western North Carolina for more than 30 years. Employees at Burk I.T. enjoy many benefits including competitive salaries, medical insurance, life insurance, 401K retirement, vacation and PTO.