IT Support Technician

CNET INC.

Lubbock, TX, United States

26 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$55,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Active Directory Cyber Security Monitoring of Systems Microsoft Office Networking Basics Network Connections Remote Service Software Office365 Peripherals Information Technology Laptops

+1 more

User Accounts

Job description

Provide first-level technical support via phone, email, and remote support tools.
Troubleshoot issues related to:
Microsoft 365
Windows desktops and laptops
Printers and peripherals
User accounts and passwords
Network connectivity
Basic server and workstation functionality
Create, update, and maintain support tickets within the PSA system.
Escalate issues that require advanced technical expertise.
Assist with user onboarding and offboarding activities.
Deploy and configure workstations, laptops, and mobile devices.
Participate in routine maintenance activities and system monitoring.
Assist senior engineers with client projects and technology upgrades.
Document procedures, solutions, and customer interactions.
Travel occasionally to client locations for onsite support and project work.
Follow company security policies and industry best practices.
Provide excellent customer service while maintaining professionalism and confidentiality.

Requirements

High school diploma or equivalent.
Basic understanding of Windows operating systems.
Familiarity with Microsoft Office and Microsoft 365 applications.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service abilities.
Ability to work independently in a remote environment.
Valid driver’s license and reliable transportation for onsite visits.
Ability to pass applicable background screening requirements.

Preferred Qualifications

Associate degree in Information Technology, Computer Science, or related field.
CompTIA A+, Network+, or similar certification.
Experience in a help desk, customer service, or technical support role.
Exposure to:
Active Directory
Microsoft 365 Administration
Networking fundamentals
Cybersecurity concepts
Remote Monitoring and Management (RMM) tools

Benefits & conditions

From $55,000 a year - Full-time, Pulled from the full job description

Tuition reimbursement
Health insurance
401(k) matching
Paid time off
Dental insurance, * 401(k) matching
Dental insurance
Health insurance
Paid time off
Tuition reimbursement

About the company

CNET INC is a Managed Service Provider (MSP) specializing in technology, cybersecurity, and compliance solutions for community banks, credit unions, and other financial institutions