IT Support Technician

• Provide first-level technical support via phone, email, and remote support tools.
• Troubleshoot issues related to:
• Microsoft 365
• Windows desktops and laptops
• Printers and peripherals
• User accounts and passwords
• Network connectivity
• Basic server and workstation functionality
• Create, update, and maintain support tickets within the PSA system.
• Escalate issues that require advanced technical expertise.
• Assist with user onboarding and offboarding activities.
• Deploy and configure workstations, laptops, and mobile devices.
• Participate in routine maintenance activities and system monitoring.
• Assist senior engineers with client projects and technology upgrades.
• Document procedures, solutions, and customer interactions.
• Travel occasionally to client locations for onsite support and project work.
• Follow company security policies and industry best practices.
• Provide excellent customer service while maintaining professionalism and confidentiality.

• High school diploma or equivalent.
• Basic understanding of Windows operating systems.
• Familiarity with Microsoft Office and Microsoft 365 applications.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work independently in a remote environment.
• Valid driver’s license and reliable transportation for onsite visits.
• Ability to pass applicable background screening requirements.

Preferred Qualifications

• Associate degree in Information Technology, Computer Science, or related field.
• CompTIA A+, Network+, or similar certification.
• Experience in a help desk, customer service, or technical support role.
• Exposure to:
• Active Directory
• Microsoft 365 Administration
• Networking fundamentals
• Cybersecurity concepts
• Remote Monitoring and Management (RMM) tools

From $55,000 a year - Full-time, Pulled from the full job description

• Tuition reimbursement
• Health insurance
• 401(k) matching
• Paid time off
• Dental insurance, * 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement

CNET INC is a Managed Service Provider (MSP) specializing in technology, cybersecurity, and compliance solutions for community banks, credit unions, and other financial institutions