IT Support Specialist

Primary contact for customers to provide technical support and services related to their desktop computer and cloud based phone. Provide technical Tier 2/3 support. Technical Lead and Local Expert. Lead Innovation for smart living., Responsible for the build and management of an Innovation lab and demo smart living showroom.

• Provide excellent customer service, technical troubleshooting, and problem resolution.
• Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in-person communication.
• Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction.
• Open trouble tickets using the trouble ticking tool OS Ticket and our Managed service platform and document action steps and resolutions including follow-up.
• Ensure issues are fully documented within the (trouble ticket tool) application that allows for seamless escalation to other personnel as required.
• Use professional judgment to resolve a problem.
• Escalate customer concerns as necessary to management, as required.
• Serve as liaison between customers and other personnel. Communicate problems and trends to the team for internal resolution.
• Tier 2 or 3, you will assist and communicate with Tier 1 seasonal technical support and resolve reported problems.
• Provide an assessment of existing systems and recommend improvement.
• Develop technical solutions to be posted to both internal and external knowledge base.
• Software testing of new and enhanced software applications.
• Perform other duties as assigned

MUST live close to Celebration Florida location. MUST have reliable transportation. MUST be able to pass initial drug screening and periodic screens., Minimum/Essential Qualifications: Ability to respond to customers’ inquiries and complaints; ability to solve problems in a timely and friendly manner; ability to effectively present information to coworkers and management; excellent verbal and written skills; excellent telephone skills; work well in a team environment. Preferred Skills: High School Graduate or AA in computer science or business administration or equivalent experience.

1-3 years of software technical support.

1-3 years Microsoft Windows 11, Web Browsers, Microsoft 365 including office, One drive, and Share point

1-3 years Network Functions and Configurations.

1-3 years VoIP phone systems, * High school or equivalent (Required)

Professional development assistance, Health insurance, Paid time off, Employee discount, Vision insurance, Dental insurance, Flexible schedule Full-time Celebration, FL 34747, * Dental insurance

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Compensation Package:

• Bonus opportunities