Information Technology Specialist

• We’re looking for an experienced IT Support Professional to provide hands-on, onsite technical support in a fast-paced environment.
• You’ll be the go-to expert for end-user technology, delivering a service desk/Genius Bar-style experience while supporting a broad range of IT infrastructure, devices, and collaboration tools to keep day-to-day operations running smoothly.

Why You’ll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting: This role offers the opportunity to join a company that prioritizes both people and performance-where your contributions directly impact client success while providing you with room to grow and develop professionally. About Acara Solutions Acara is a premier recruiting and workforce solutions provider- we help companies compete for talent. With experience across industries worldwide, we partner with clients, listen to their needs, and design talent solutions that deliver the business outcomes they want. We draw on decades of experience to provide contingent staffing, direct placement, executive search, and workforce services worldwide. Sound like a good fit? APPLY TODAY What You’ll Do:

• Provide onsite technical support for end-user devices, including both Windows PCs and Mac computers.
• Troubleshoot and resolve issues across end-user computing, networking, conference room technology, and Microsoft 365 applications.
• Deliver smart hands support, including network patching and assistance with IT infrastructure tasks.
• Support audio-visual systems, Microsoft Teams Rooms (MTR), and meeting room technologies to ensure seamless collaboration.
• Provide second-level technical support, user guidance, and contribute to IT operational processes, documentation, testing, and continuous service improvements., After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there’s a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it’s convenient for you. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

• High School Diploma or GED.
• 8+ years of experience in designing or documenting IT operational processes.

What Sets You Apart:

• Master domain.
• Solid professional judgment and problem-solving competence.