Help Desk Specialist

Stark State College is seeking a motivated, technology-focused, and service-oriented Help Desk Services Specialist to provide Level I technical support and troubleshooting assistance to students, faculty, and staff. The successful candidate will serve as a key resource for resolving account, software, email, portal, and system-related issues while delivering exceptional customer service through in-person, phone, and online support. Through strong problem-solving skills and collaboration with IT teams, this individual will help ensure a reliable and supportive technology experience for the Stark State community.

Typical Hours/Days of Work: This hourly position can be expected to work Monday through Thursday 9:30 AM to 6:45 PM and Saturday 8 AM to 1 PM., * Provide Level I technical support and troubleshooting assistance to students, faculty, and staff through in-person, phone, and online support channels.

• Resolve account access issues, password resets, software application questions, email concerns, and portal-related technology issues.
• Assist users with College systems including Banner, Self Service Banner, Outlook, Gmail, Reftab, and other administrative and academic technology platforms.
• Evaluate, document, and escalate complex technical issues to appropriate IT teams for Level II support.
• Create and maintain user support resources, including help guides, manuals, videos, and online troubleshooting materials.
• Support the operation of the Help Desk ticketing system and assist with tracking, managing, and resolving service requests.
• Provide guidance and support to Help Desk Student Assistants while promoting excellent customer service practices.

If you thrive in a fast-paced technology environment, enjoy solving problems, and have a strong commitment to customer service, you’ll fit right in. Strong troubleshooting skills, clear communication, and the ability to support students, faculty, and staff across a variety of systems will help you excel in this role., * Associate degree in Information Technology or a related field preferred. In lieu of an associate degree, a high school diploma or equivalent with a minimum of two years of IT-related experience will be considered.

• Minimum of one year of professional experience supporting communication software, internet applications, web browsers, and email platforms such as Outlook Web Access or Gmail.
• Experience providing technical support, troubleshooting user issues, and assisting with technology-related problems.

Pulled from the full job description 457(b) Tuition reimbursement 403(b) AD&D insurance Health insurance Paid time off Vision insurance, Pay: $38,186 - $49,643 annually ($18.36 to $23.87 an hour), commensurate on experience., Full-time employees can expect excellent medical, dental & vision coverage; paid life and AD&D insurance; state pension/retirement (OPERS/STRS); paid time off, sick leave and paid holidays; paid Stark State tuition, tuition reimbursement and employee assistance program

The work you do at Stark State will matter to the thousands of students who walk through our doors, and eventually across the commencement stage, on their journey to a better tomorrow. Come join us and learn how your aspirations can be part of a better future for them - and you.

We love meeting stellar candidates, so please don’t hesitate to apply.

In order to improve hiring efficiency, be more responsive, and help us find the best candidates, Stark State has implemented the use of a few recruiting tools, such as Humanly (formerly Qualifi) and Skill Survey. You may hear from us through one of these platforms during the recruitment process.

Humanly (formerly Qualifi) is a cloud-based phone interviewing platform. Think of this like traditional phone interviews, but faster - allowing us to be more responsive to you, the applicant.

Checking candidates’ references for multiple top candidates provides a valuable means of verifying skills and experience represented in resumes and interviews. SkillSurvey Reference®, a cloud-based, data-driven solution allows us to access relevant feedback from references provided by our candidates. The chosen references receive job-specific surveys on at least 26 critical behaviors and skills. These behavioral competencies have been scientifically studied and have been shown to correlate with work outcomes.

Stark State College utilizes E-Verify to ensure compliance with applicable employment eligibility laws. E-Verify is an electronic system used to confirm the employment eligibility of new hires. This process will be conducted in accordance with I-9 verification and will be done promptly upon hire for all incoming employees.

The positive energy at Stark State College comes from exceptionally dedicated employees who work hard for students. Success for both our employees and our students is the result.