Healthcare IT Support Specialist | Pharmacy Systems

At Legends Pharmacy, we’re looking for an IT professional who enjoys solving complex problems, supporting end users, and making technology work seamlessly behind the scenes.

If you’ve supported pharmacy management software, enjoy troubleshooting everything from workstations to networks, and like seeing the direct impact of your work on patient care, we’d love to meet you.

This isn’t a help desk job.

You’ll be the person pharmacy teams rely on when technology matters most.

What Makes This Role Different?

You’ll work directly with pharmacists, technicians, and operational leaders to keep our pharmacy systems performing at their best.

Every day is different.

One morning you may be configuring a new workstation.

By lunch you could be troubleshooting PrimeCare.

The afternoon may have you helping implement a new StatSafe interface or traveling to another pharmacy location to solve a network issue.

If you enjoy variety, autonomy, and meaningful work, you’ll fit right in.

What You’ll Be Doing

• Support pharmacy management platforms including PrimeCare, DocuTrack, PioneerRx, NRx, and similar systems
• Troubleshoot hardware, software, networking, printers, scanners, and peripheral devices
• Maintain Windows workstations, Active Directory, VPN connectivity, and VoIP phone systems
• Assist with StatSafe installations and pharmacy system interfaces
• Support cybersecurity efforts, software updates, antivirus protection, and secure backups
• Help maintain the company website and internal technology resources
• Build reports and dashboards that improve operational decision-making
• Partner with pharmacy teams to identify technology improvements and streamline workflows
• Coordinate with software vendors to resolve advanced technical issues
• Train employees on new hardware, software, and system enhancements
• Travel between pharmacy locations to provide hands-on support

• At least 2 years of IT support experience
• Experience supporting PrimeCare, DocuTrack, PioneerRx, NRx, or another pharmacy management system
• Strong troubleshooting and customer service skills
• Experience with Windows, networking, Active Directory, VPNs, and VoIP
• The ability to explain technical concepts in a way that makes sense to non-technical users

Bonus Points For

• Healthcare or pharmacy IT experience
• SQL, Excel, Power BI, or reporting experience
• WordPress or Wix experience
• Knowledge of HIPAA and healthcare security standards, This is a full-time, on-site position that requires travel between pharmacy locations. Candidates should be comfortable lifting up to 25 pounds, working at a computer for extended periods, and occasionally providing after-hours support for critical issues., * Do you have 2+ years of experience in IT support?
• Do you have experience with pharmacy management software (PrimeCare, DocuTrack, PioneerRx, NRx, or similar)?
• Are you willing and able to travel between pharmacy locations?
• Do you have hands-on experience with Windows OS troubleshooting?
• Do you have experience supporting network or VOIP systems?

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, What You’ll Love About Legends Pharmacy
• Work where technology directly supports patient care.
• Join a collaborative team that values ideas and continuous improvement.
• Variety in your work-no two days look exactly the same.
• Opportunity to make a meaningful impact across multiple pharmacy locations.
• Competitive compensation and comprehensive benefits., * 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance