Technical Support Engineer

OnCall IT, Inc. is seeking a skilled IT professional to join our team in providing technical support to our business clients in Southern California. Our technical staff works together to maintain performance and reliability of our clients’ network infrastructure and assist end users with all of their business technology needs.

Our Technical Support Engineers:

• Diagnose, troubleshoot, and resolve basic hardware and software issues with client computers, peripherals, mobile devices, and networking equipment
• Install hardware components and software applications
• Perform routine computer maintenance and monitoring tasks
• Deliver end-user support across multiple channels, including on-site, phone, and remote services
• Work under the supervision of a Team Lead to assist with advanced tasks and higher-level projects on client systems
• Utilize management software to accurately provide services and document work
• Collaborate with co-workers to share technical knowledge, brainstorm, solutions, and coordinate services for clients

Extensive hands-on training for new hires

Schedule - Monday through Friday, 40hrs/week (8-hr workday with 1-hr lunch)

Occasional evening and weekend work as needed (at overtime pay)

• Minimum 2-4 years of related technical work experience is preferred
• Extensive knowledge of computer components and inner workings including motherboards, processors, memory, expansion cards, and peripherals
• Extensive knowledge in installing, configuring, and troubleshooting Microsoft Windows client operating systems
• Knowledge of networking technologies including switching, routing, DNS, wireless LAN, and Internet domains
• Knowledge of Microsoft enterprise-level management including Active Directory, user accounts, and security groups
• Knowledge of Microsoft 365 cloud solutions including Exchange Online, SharePoint, and Teams
• Ability to learn and apply new technical knowledge/skills quickly, including emerging technologies
• Ability to weigh technical knowledge with other factors to make logical judgments about client needs
• Ability to interact with and instruct varying levels of end users
• Ability to utilize appropriate resources to gain new knowledge
• Ability to communicate effectively, both verbally (in person and over the phone) and in writing
• Reliable automobile, proof of automobile insurance, and valid driver’s license
• Ability to lift/carry computer equipment and access computer equipment underneath desks or in cramped spaces

Pulled from the full job description 401(k) Health insurance Vision insurance Health savings account Dental insurance Flexible spending account Disability insurance, We recognize people as our most valuable asset. Our benefits package includes:

• Competitive hourly pay
• Paid holidays and paid sick/vacation time
• Medical, dental, and vision insurance
• Life and long-term disability insurance
• Flexible Spending Account (FSA) / Health Savings Account (HSA)
• 401k retirement plan with profit sharing
• Performance bonuses

COMPANY CULTURE

• Personal, team-oriented, small business environment
• Business casual dress code
• Company social events
• Supportive leadership and opportunities for growth, Pay: $25.00 - $35.00 per hour

OnCall IT, Inc. has been helping small and medium-sized businesses across Southern California manage their technology since 2001. We provide comprehensive IT support for Windows-based environments, including help desk services, onsite support, network design, system monitoring, procurement, vendor coordination, and hosted services.

We believe that tech support is really people support. Our staff is made up of a diverse group of professionals who have strong technical knowledge. More importantly, though, is their ability to communicate technical information to non-technical end users in a clear, patient, and pleasant manner. We pride ourselves in the excellent relationships we have built over the years with our many clients and the trust they put in us to help them run their businesses effectively.