Order Management Specialist (Electronic Data Interchange experience must)

The Customer Service Representative is responsible for processing and executing customer orders through the order entry process. This role provides support to both internal and external Company customers by managing order status inquiries, overseeing inventory allocation/fulfillment, and ensuring customer needs are met while maintaining alignment with Company’s business objectives. Order Entry/EDI Processing- 40%

• Manage Electronic Data Interchange (EDI) orders, including editing and promoting them through the system.
• Identify and correct EDI errors, such as Advanced Shipping Notice (ASN) discrepancies and invoice issues.
• Allocate inventory to orders and monitor overdue shipments through Log Pro, ensuring timely resolution.

Customer Service - 45%

• Auditing and resolving customer non-compliance charges for assigned accounts.
• Provide proactive updates to customers on order shortages and delays, helping to minimize the impact on On-Time and Case Fill rates while mitigating potential fines.
• Update and maintain the Customer Master Address Book, ensuring accurate setup and record-keeping for Company customers.
• Maintain the Billing ID file, working closely with pricing applications to support new product launches.
• Manage the Preference Master, including product allocation, delivery schedules, preparation days, and payment terms.
• Set up and manage Base Pricing for all items and bulletins in the JDE Workflow Application.

· College or University Degree

· 2 years’ experience in Customer Service and Order Management role or in a similar type of role

· Excellent problem solving, prioritization, & organization skills with the ability to manage multiple competing projects.

· Ability to work independently with minimum supervision.

Software/System Requirements:

· Experience in JDE or similar type system

· Electronic Data Interchange (EDI)

· Microsoft Office- Word, Excel, Power Point

$28 - $30 an hour - Full-time, Contract