Senior Software Development Engineer

Primary Job Duties & Responsibilities

• Implements incident management processes and procedures to ensure the timely resolution of production issues and minimize the impact on business operations.
• Works with cross-functional teams to identify and address root causes of production incidents that ultimately lead to the improved stability and performance of future systems.
• Develops actionable insights on system health and performance, proactively identifying and addressing potential issues to maintain optimal operational efficiency.
• Coordinates the implementation of automated tools and software that aim to enhance operational efficiency and reduce manual errors in production support activities.
• Conducts incident post-mortems and root cause investigations into recurrent issues, and subsequently develops and implements preventive measures.
• Creates and maintains relationships with business stakeholders to foster effective communication and collaboration.
• Prioritizes support tasks based on criticality and business impact, ensuring that complex issues are appropriately addressed and resolved within established timelines.
• Guides junior-level production support team members, providing leadership and mentorship, and promoting a culture of accountability, collaboration, and continuous learning.
• Ensures that support procedures, incident resolutions, and system configurations are well-documented and accessible to team members to help maintain consistency and allow for faster issue resolution.
• In this high-impact role, you will serve as a technical leader responsible for the reliability, stability, and performance of our cloud-native platform. You will work at the intersection of engineering and operations-owning incident response, driving root cause analysis, and partnering with product and infrastructure teams to build systems that scale.
• This is a hands-on technical position. You will be expected to write production-quality code. You bring deep expertise in cloud infrastructure and modern application stacks, and you thrive in high-stakes, fast-moving environments.

Bachelor’s degree preferred/specialized training/relevant professional qualification., * Adept at problem solving and decision making skills

• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Experience with Azure-specific services: AKS, Azure Service Bus, Azure Monitor, Azure DevOps
• Experience with GCP services: GKE, Cloud Pub/Sub, BigQuery, Cloud Operations Suite
• Experience with PostgresSQL
• 7+ years of software engineering experience, with at least 3 years in a production support, platform
• Expert-level proficiency in Java for backend service development and troubleshooting
• Strong experience with Node.js for API development, scripting, and tooling
• Strong experience with Python
• Hands-on experience building or maintaining React applications used in operational or internal tooling contexts
• Expertise with Kubernetes-deployment strategies, resource management, networking, RBAC, and debugging
• Proven cloud experience on Microsoft Azure and/or Google Cloud Platform (GCP), including managed services, IAM, and networking
• Strong command of observability tooling (Grafana, Splunk, or equivalent)
• Experience with distributed systems, microservices architecture, and event-driven patterns

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, $75,400.00 - $165,954.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.